Volkswagen of Ocala - Service Center

I was very pleased with a new service advisor, Fez, rather than who I worked with for the last 15 years. rather than who I worked with for the last 15 years. More

The dealership is always clean and the staff is always friendly. Caleb kept me informed about my Beetle during the service. Caleb is cool to work with as well. He also made sure my Beetle was being taken friendly. Caleb kept me informed about my Beetle during the service. Caleb is cool to work with as well. He also made sure my Beetle was being taken care of when he had a day off so he made sure I knew Danny was going to be overseeing the service. I have worked with Danny before and he still kept me informed about my Beetle and he’s still awesome to work with. The customer service at VW of Ocala is very good in my opinion. More

I’ve done this already I was pleased with my service and Tyler was very accommodating! My car was very clean when I got it back and I enjoyed watching what they did thank you Tyler was very accommodating! My car was very clean when I got it back and I enjoyed watching what they did thank you More

Danny and Fez were great to me -- quick work even when having to order parts. Pickup after dropping the car off, and then when it was ready. I can't say enough nice things about Ocala VW Service depar having to order parts. Pickup after dropping the car off, and then when it was ready. I can't say enough nice things about Ocala VW Service department. THANK YOU, Pastor Dean Rev. Dr. James Dean McNamara More

Offensive language by service writer overhead. Sales did not return several phone calls. Sales staff refused to return my potential trade in car keys until I told him I would use my other set and Sales did not return several phone calls. Sales staff refused to return my potential trade in car keys until I told him I would use my other set and he should mail them to me. Did not trade or buy from VW Ocala. Not a pleasant sale experience. More

The dealership is awesome and always clean. Everyone is friendly and willing to help you out. Everyone is friendly and willing to help you out. More

I've driven my VW across country several times. I've done over 100k hard miles in about 4 years. I love driving and everything to do with making cars go faster. Danny and his crew made me feel I've done over 100k hard miles in about 4 years. I love driving and everything to do with making cars go faster. Danny and his crew made me feel like family. I was attended like a special guest, and the technicians answered all my questions and concerns on top of the good service. I couldn't be happier. I spoke to the sales team too. They were super friendly and loved to talk about VW's. More

Everything taken care of in good time, and Fez kept me informed of the ongoing progress informed of the ongoing progress More

Easy to schedule an appointment. Good communication. Respectful to my time. Provided transportation home. Very nice waiting area. Good communication. Respectful to my time. Provided transportation home. Very nice waiting area. More

They are very respectful and on point with their service and inspection process. I would recommend buying and having service work completed by them. and inspection process. I would recommend buying and having service work completed by them. More