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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
685 Reviews

685 Reviews of Volkswagen of Ocala - Service Center

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May 25, 2022

This dealer was not honest about diagnostic that was preformed and came up with a bunch of other stuff that was not accurate. Will never return More

by Ap0ntej
Recommend Dealer
No
Employees Worked With
Danny Schlenker
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Volkswagen of Ocala responded

We apologize that you feel this way. The vehicle was not purchased here, and has front end damage from a collision which caused a part to not be covered under warranty. This is out of our control and again apologize for the inconvenience and wished we could have helped.

May 26, 2022 -

Ap0ntej responded

The vehicle has never been in a collision, carfax report was pulled and the part was not damaged. The vehicle was taking back to where it was purchased after bringing it to you guys and none of the parts had collision damage

May 28, 2022 -

Volkswagen of Ocala responded

I am happy you were able to take the vehicle back to where you purchased and they could fix the damaged part. Take care and have a great day.

May 24, 2022

I've been going to VW of Ocala on and off for well over 10 years. Danny is a wonderful service advisor and always is great with responding and getting my car serviced in an orderly fashion. More

by GECKOS1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Volkswagen of Ocala responded

Thank you for making us your service department! Danny is awesome : )

May 24, 2022

My service was a very great experience in and out very quick and throughout enjoyable More

by snowman195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Fulner
May 26, 2022 -

Volkswagen of Ocala responded

Awesome! Thank you for the 5 star review!

May 20, 2022

Since we bought our car new in 2015, we've always had great service - which is why we go to Volkswagen of Ocala for all our car's needs. Danny is always very helpful in getting us in for an appointment More

by CMAZZA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh, Tyler
May 21, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review!

May 20, 2022

My service coordinator was late and had no empathy. Drequan in detailing washed my car very good! More

by brandionthefarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caleb Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

Volkswagen of Ocala responded

We are sorry that you had that experience and we hope to do better next time.

May 19, 2022

I bought a car yesterday and it was amazing thank you so much!! For giving this to me it means a lot!!! More

by elizabeths.wiggins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Girton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Martin, Joe Fulner, Shane Ewing, Laura Hammer
May 21, 2022 -

Volkswagen of Ocala responded

You're welcome! Enjoy your new vehicle and thank you for the 5 star review!

May 19, 2022

The Service rep was Professional, courteous and very competent. I Would highly recommend this dealership.. More

by marybakerks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review!

May 18, 2022

Great service with the exception of notifying customers when car is ready. I had to call to find out my car was ready More

by debautte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Volkswagen of Ocala responded

I will definitely follow up with this. Thank you for for the 5 star review.

May 14, 2022

I was able to get a reasonably rapid appointment to repair my driver side door lock and latch, which was truly a safety issue and I didn't feel safe being unable to lock the vehicle. Heather was very e More

by LARRY4155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Klopp
May 14, 2022 -

Volkswagen of Ocala responded

Heather has great communication with her customers. We are lucky to have her.

May 13, 2022

Danny Schlenker always does such an excellent job. The service on our car was completed perfectly and efficiently. Danny is the best! More

by Arnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2022 -

Volkswagen of Ocala responded

Thank you for the 5 star review!

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