Volkswagen of Ocala - Service Center

I dropped off my car Sunday night had a 1030 appointment for a oil change when the store opened they sent me a text and wait in a hour were calling to let me it was done He set me up with a ride and they for a oil change when the store opened they sent me a text and wait in a hour were calling to let me it was done He set me up with a ride and they were at my house in 8 minutes went to the shop was there about 5 minutes and down the road I go. For a women's point of view that was FANTASTIC !!!! More

Dealership was clean and comfortable. Customer Service Representative was knowledgeable, polite and courteous. Mechanic was top notch. Overall it was a good experience and I will definit Customer Service Representative was knowledgeable, polite and courteous. Mechanic was top notch. Overall it was a good experience and I will definitely use their service again. More

Great place great people special thank To Danny and wonderful service from Top to end And Carlis is a great sales guy wonderful service from Top to end And Carlis is a great sales guy More

Staff is courteous, friendly and most of all professional. I highly trust and recommend their service. professional. I highly trust and recommend their service. More

For the first time I waited around 5 1/2 hours for the work to be done. I’ve never had to wait this long for anything at this dealership. I certainly hope I don’t have to do this again Danny in the servic work to be done. I’ve never had to wait this long for anything at this dealership. I certainly hope I don’t have to do this again Danny in the service department was and has always been just wonderful. More

They really worked with me on the price to replace my water pump and do repairs on the car we negotiated a good deal I’m glad they came through water pump and do repairs on the car we negotiated a good deal I’m glad they came through More

Nice waiting room, excellent, clean restrooms. Service somewhat slower than I'd have liked. Since it was a recall the service was free of cost - but did use hours of my time Service somewhat slower than I'd have liked. Since it was a recall the service was free of cost - but did use hours of my time More

Malaun was wonderful! He was polite and courteous! He checked all my concerns and addressed them appropriately. He was polite and courteous! He checked all my concerns and addressed them appropriately. More

Poor customer service in service dept. Car came back after work in terrible condition. Very disappointed. Car came back after work in terrible condition. Very disappointed. More

Danny Schlenker is the best & the reason I come to VW of Ocala since 2009 Ocala since 2009 More