Volkswagen of Ocala - Service Center

I was in and out in a reasonable Amount of time. Everyone was really nice. I have a new service guy Rickey and he is awesome. Everyone was really nice. I have a new service guy Rickey and he is awesome. More

They have their service down to a science. Excellent service and very polite and courteous. I would definitely recommend them. Can’t wait to buy a new car from them someday. Excellent service and very polite and courteous. I would definitely recommend them. Can’t wait to buy a new car from them someday. More

Fez was very professional and thorough with the process of my service experience. It's nice to have someone who is courteous and kind who goes over and beyond . Thank you Fez! of my service experience. It's nice to have someone who is courteous and kind who goes over and beyond . Thank you Fez! More

I have been coming here for 3 years, and have noticed a decline in the customer experience. First off, I came for a sensor to be replaced (under warranty) and ended up waiting because i was told it would b decline in the customer experience. First off, I came for a sensor to be replaced (under warranty) and ended up waiting because i was told it would be a couple hours at most, ended up four hours later. I was very upset with this wait. Then i was given a video of my car's repair work but i cant understand what the mechanic is saying! If we cater to helping Spanish interpret English in this country then may i have an interpreter to interpret Spanish into English because i cannot understand what is being said. This is crucial information about our vehicles! Plus we pay a lot to maintain them. I do miss the customer service of Maulan, he was a great asset to the dealership. Very kind and always catering to the customer's experience. Unfortunately, and i hate to say this, i am stuck going to this dealership because the others are so far away. Tyler was my customer service rep and I found him to be very pleasant and nice. As far as the long wait i had the last time i was there, i almost wondered if they were taking the paying customers over me because mine was under warranty. I will be finding out the next time i go there because i will be a "paying" customer needing an oil change, a new battery, and tires. More

Everyone seems to be friendly and helpful. I like the video explaining the inspection of the car!! I like the video explaining the inspection of the car!! More

The dealership is always clean and everyone is friendly. Danny and Caleb are awesome to work with and make sure you are updated and informed about your vehicle. Danny and Caleb are awesome to work with and make sure you are updated and informed about your vehicle. More

I was very pleased with a new service advisor, Fez, rather than who I worked with for the last 15 years. rather than who I worked with for the last 15 years. More

The dealership is always clean and the staff is always friendly. Caleb kept me informed about my Beetle during the service. Caleb is cool to work with as well. He also made sure my Beetle was being taken friendly. Caleb kept me informed about my Beetle during the service. Caleb is cool to work with as well. He also made sure my Beetle was being taken care of when he had a day off so he made sure I knew Danny was going to be overseeing the service. I have worked with Danny before and he still kept me informed about my Beetle and he’s still awesome to work with. The customer service at VW of Ocala is very good in my opinion. More

I’ve done this already I was pleased with my service and Tyler was very accommodating! My car was very clean when I got it back and I enjoyed watching what they did thank you Tyler was very accommodating! My car was very clean when I got it back and I enjoyed watching what they did thank you More

Danny and Fez were great to me -- quick work even when having to order parts. Pickup after dropping the car off, and then when it was ready. I can't say enough nice things about Ocala VW Service depar having to order parts. Pickup after dropping the car off, and then when it was ready. I can't say enough nice things about Ocala VW Service department. THANK YOU, Pastor Dean Rev. Dr. James Dean McNamara More