Volkswagen of Ocala - Service Center

The service department was very nice and had a lot of patience excellent customer service patience excellent customer service More

Amazing service! ! We are from Canada and had a water pump issue on our new to us Volkswagen Atlas. I was blown away of the fact the technician sent a personalized vi ! We are from Canada and had a water pump issue on our new to us Volkswagen Atlas. I was blown away of the fact the technician sent a personalized video of the problem to me. From the greeter at the door to Heather at the desk, I would recommend Ocala Volkswagen to anyone!! More

It’s great place to do business great car the Jetta. Will never have another car that doesn’t have a turbo and a great turning radious Will never have another car that doesn’t have a turbo and a great turning radious More

Professional and courteous staff, cleanliness of dealership was excellent, waiting areas were extremely comfortable, Communications regarding problems were very good. dealership was excellent, waiting areas were extremely comfortable, Communications regarding problems were very good. More

Excellent service keep us inform and work done in time. .The staff is very friendly and polite .The staff is very friendly and polite More

The Auto Butler detailing was great ! Excellent job inside and out and tired too. And service tech Danny is the best ! Excellent job inside and out and tired too. And service tech Danny is the best ! More

Im very pleased with them ,they treat me extremely well thank you VW of Ocala Fl thank you VW of Ocala Fl More

I presently own 1 GTI and 1 Golf R. Danny and Carlos (technician) are top notch in their field. Respectful, responsive, and always a pleasure to work with. Great communication and their Danny and Carlos (technician) are top notch in their field. Respectful, responsive, and always a pleasure to work with. Great communication and their service repairs are always very well done. More

Heather was my service Adviser She notified me when they found out what was wrong with my car Let me know how much it was gonna cost I'm very happy with the service found out what was wrong with my car Let me know how much it was gonna cost I'm very happy with the service More

The dealership is great. I feel like customer service could be better. I’ve gone in for service twice, both times with Caleb - although he’s friendly, there’s a few things th I feel like customer service could be better. I’ve gone in for service twice, both times with Caleb - although he’s friendly, there’s a few things that are a no for me: the first time we went, he was eating in front of my husband and I while he was helping us check in - I work in the medical field (this may not apply to a dealership) but in my field - we don’t eat in front of patients we are helping. This time, I waited way more than needed for my car. I have a tracker on my keys and I’m also able to see the location of the car on the VW app. and could tell my keys/ car were close by but he said the car was not ready. Needles to say I waited about 45 mins longer. When I went back up to check - he realized the keys were behind him the whole time. I was there from 11 AM to 2PM. I will probably take my car to New Port Richey next time More