Volkswagen of Ocala - Service Center

Ocala VW is very timely, polite and accommodating. I would recommend this dealership to everyone. When we bought our car from them they gave us a very fair price and met all our needs! I would recommend this dealership to everyone. When we bought our car from them they gave us a very fair price and met all our needs! More

I had a wonderful experience. Daniel greeted me with a smile, Ubered me home and back at no charge. I was so pleased with the experience. And then it came time to pay. I had been Daniel greeted me with a smile, Ubered me home and back at no charge. I was so pleased with the experience. And then it came time to pay. I had been quoted a number plus tax. Very disappointing to learn at the last moment that there were “ miscellaneous fees” that has not been quoted to me. Daniel was not able to explain what these fees were. When I protested, he was able to remove them. Very happy experience turns sour when all charges were not explained at the beginning. To this day, I still don’t know what the miscellaneous charges were for and I believe it is very bad practice to charge for undefinable things. Would have loved to have given a five star rating, but the sneaky fees turned a very positive experience into a frustrating one. More

Prompt, on time, courteous service department personnel. Clean and comfortable waiting lounge. Very clean restrooms. Clean and comfortable waiting lounge. Very clean restrooms. More

We are always well taken care of. I feel like my car is given great treatment too! I feel like my car is given great treatment too! More

After the new tires were put on, and the service was completed, my VW Atlas drove like it was brand new! The service did take longer than expected, but it was worth it. completed, my VW Atlas drove like it was brand new! The service did take longer than expected, but it was worth it. More

Very happy with the man that took care of me. Cannot remember his name, but he was a gentleman Cannot remember his name, but he was a gentleman More

Clean Facility, Friendly Staff, Great amenities. Comfortable atmosphere where you can relax while you are waiting for service to complete. Comfortable atmosphere where you can relax while you are waiting for service to complete. More

Waited almost 5 hours to be told couldn't do. Sent me to kia to have done once at kia said not under warranty would coat $300 to look at. Now have to bring back to Volkswagen, where I bought it a Sent me to kia to have done once at kia said not under warranty would coat $300 to look at. Now have to bring back to Volkswagen, where I bought it and originally took to get fixed. Just really hope I do not have to spend another whole day waiting in lobby again. More

We're from Canada and it was the second time that we've been to VW of Ocala while down in Florida. Danny served us again this time, and his service was first-rate - he booked the appointment and greeted been to VW of Ocala while down in Florida. Danny served us again this time, and his service was first-rate - he booked the appointment and greeted us, took his time going over the servicing and repairs, and was equally detailed explaining the invoice. The interim video showing the diagnostic is always a special bonus - it's transparent and saves time in the process. Great service experience that I would love to see imported to our local VW dealership here in Ottawa! More

Great customer service as always. Enjoy brining my Volkswagen here for service. Dannie is the best. Enjoy brining my Volkswagen here for service. Dannie is the best. More