Volkswagen of Ocala - Service Center

Great service and quality. Excellent customer service and great waiting area. All employees are very kind and attentive. Excellent customer service and great waiting area. All employees are very kind and attentive. More

The service department employees are always courteous and the service is completed in a timely manner, plus I get a free car wash! the service is completed in a timely manner, plus I get a free car wash! More

Very friendly staff, clean, busy, I’ve had work done here for years and I appreciate them all and all of their hard work. for years and I appreciate them all and all of their hard work. More

Delayed assistance checking in and out. And also there was too too long of a wait for the services rendered with appointment. It was the same as a walk-in. And also there was too too long of a wait for the services rendered with appointment. It was the same as a walk-in. More

Texting makes for easy communication. Not crowded at pick up or appointment times.always courteous Not crowded at pick up or appointment times.always courteous More

Definitely like the Ocala Volkswagen over Leesburg! My usual service rep Malaun was off the day that I was there, so I had Daniel. When I checked in, I showed him my coupon flyer for discounted oil ch My usual service rep Malaun was off the day that I was there, so I had Daniel. When I checked in, I showed him my coupon flyer for discounted oil change (it was from Leesburg Volkswagen). Daniel informed me that the coupon is not honored at the Ocala service center and that I could perform an on-line search for a coupon for Ocala. IN the past, Malaun has honored my coupon from “where ever”, and he has at times found me a better deal on service thru Ocala! ! I did find a coupon on-line for the Ocala service, and Daniel honored it. Daniel was kind and professional. It was totally up to me to find the best service deal. Malaun would have had it ready and waiting for me…that is how one gets a 5 stars rating! So, for this service, I give it a 4. Still like Ocala Volkswagen. Thank you. Should Volkswagen come out with an electric Beetle, I’d be one of the first to order one!!! More

There was a screw in my tire & couldn’t make an appointment so I did the overnight drop-off. No one called me until I called and the service advisor I received, Danny, was a little passive aggressi appointment so I did the overnight drop-off. No one called me until I called and the service advisor I received, Danny, was a little passive aggressive and seemed annoyed to talk to me. Thankfully the issue got resolved. More

Danny is the best. He was very helpful in helping resolve my problem and getting the needed part very quickly. He was very helpful in helping resolve my problem and getting the needed part very quickly. More

Great service, I appreciate the friendly service tech. The service was completed on time, we were called and text that service was complete The service was completed on time, we were called and text that service was complete More

Daniel the service rep was very professional and courteous. Appreciate the clean restrooms and the courtesy car wash. Thank you courteous. Appreciate the clean restrooms and the courtesy car wash. Thank you More