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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
685 Reviews

685 Reviews of Volkswagen of Ocala - Service Center

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May 13, 2023

Went in for service and this time, decided to actually looking for a second vehicle. Everyone left me alone, which was great. I approached Cecili and she was so super nice and helpful. More

by Vickiaholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert, Frank Bradley, Cecili Ortiz
May 15, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Cecili and our team.

May 12, 2023

The dealership employees are great. But no loaner is lame. My 2022 truck has the worsst breakes ever. More

by ASHLEYMURRAYMUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Volkswagen of Ocala responded

I am sorry a loaner was not available. Thank you for the review.

May 12, 2023

Some initial confusion and frustration when the car was dropped off. We worked through it. Most expensive alternator I have ever replaced. More

by Msnow613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert
May 15, 2023 -

Volkswagen of Ocala responded

Thank you for the review. Yes unfortunately over the last year or so, everything has become a little more pricey.

May 12, 2023

3 NEver was greeted when I got there. .. car wasn't wash and they left old sticker in windshield with a sticky residue More

by NBVELEZ1962@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
May 15, 2023 -

Volkswagen of Ocala responded

Thank you for the review and I will make sure that they know the vehicle was not washed.

May 10, 2023

Danny is always extremely helpful! We have been coming to VW service for years and he is the best! More

by alie_15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Danny and the VW service team.

May 06, 2023

I can count on their thorough troubleshooting, expertise, honesty, and good communication at every phase of a service appointment. More

by KNIGHTD362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark (service technician)
May 06, 2023 -

Volkswagen of Ocala responded

Thank you for the compliment & the 5-star review!

May 06, 2023

The best thing is I did not have to wait for the service. The waiting area is great also. More

by GUIGNARDESSALINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2023 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

May 06, 2023

Only waited one hour and very satisfied with service and courtesy. Thanks everyone. Bye now More

by matthewevabarlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert
May 06, 2023 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

May 05, 2023

My Bettle was transferred from out of state. I brought it to Ocala VW because I wanted them to check over vehicle because it has sat for 16 months. I was assigned Danny as my advisor. He was ama More

by CURTINS92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2023 -

Volkswagen of Ocala responded

Thank you for trusting us with your vehicle needs. We are very lucky to have Danny as part of our team. Most importantly though “Welcome to the VW of Ocala Family!”

May 05, 2023

Always consistent but the one woman why did she put her nose where it didn't belong xxx does she think she is 😱 More

by JMENDUM76@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Danny and crew
May 06, 2023 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

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