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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
685 Reviews

685 Reviews of Volkswagen of Ocala - Service Center

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July 28, 2023

Very professional service representative A very good experience and hopefully no more problems Problem was fixed More

by J_KONZ43
Recommend Dealer
Yes
Jul 31, 2023 -

Volkswagen of Ocala responded

Thank you for taking the time to leave a 5 star review and I am glad you had a very good experience.

July 26, 2023

Work was done as expected and everyone was very nice and helpful. Appreciate everyone’s help. More

by tessacake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Danny.

July 25, 2023

A friendly & clean dealership. Great service by all who work there. They always try to accommodate you with appointment times, prices and transportation when needed. More

by julianemezo7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

July 23, 2023

Malaun is always helpful and honest. He takes great care of me and my car! More

by NORLUND568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert
Jul 24, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review.

July 23, 2023

$2,000. 00 to fix a motor and switch, both worked when I went in. Then, they gave it back to me with the xxxxin window down! Idiots. I More

by gibo1218
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Malaun Humbert
Jul 24, 2023 -

Volkswagen of Ocala responded

Thank you for leaving a review. The window was not left down by us, but rather you brought your 2012 VW Eos here with the window already down, and a bad window regulator. You told us the window would not go up, so we took a look at your vehicle and gave you an estimate to fix the issue, along with a few other problems we noticed. The vehicle already had the issues, and you declined all the work. We wish you all the best and again thank you for the opportunity.

July 17, 2023

Very helpful and Doug my oil change and rotate my tires and wash my car More

by mcasale0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert
Jul 17, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Malaun and our service team.

July 16, 2023

A good place to buy and maintain a car. Folks are friendly and efficient. I like their waiting area and facility, although a cafe would be appreciated. A courtesy Uber is available to take More

by GREYLI90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for our team here at VW of Ocala.

July 15, 2023

Danny is a great service adviser. He make sure that my vehicle is well-maintained. More

by frank_king57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review.

July 15, 2023

Everything was great other than my car was not complete when I arrived to pick up. Callouts are inevitable. More

by genekinne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Danny and the service team. Sorry bout the vehicle not being complete.

July 13, 2023

Danny is a great service manager and always listens. He is refillable, dependable, and listens to what you say. He also covers all of the work done and what was corrected. More

by SREHSEBT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Danny and our Service department.

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