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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
685 Reviews

685 Reviews of Volkswagen of Ocala - Service Center

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August 10, 2023

Danny “the Stig” is a car guy. I trust his advice. Ocala VW is the only place I take my vehicle. More

by jmacaluso1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Allen, Malaun Humbert, Daniel "Danny" Gonzalez
Aug 12, 2023 -

Volkswagen of Ocala responded

"The Stig" definitely is a car guy!! Thank you for the 5-star review!

August 08, 2023

One of the reasons I’m very satisfied with my car is because of the service I get from the dealership and the service department. I like that they provide an Uber for me to go back home and not have to More

by PALMTREERANCH57
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Danny and our team here at VW of Ocala.

August 08, 2023

Got charged 800$ for fixing clock spring air bag light went off. Drove car back to crystal river started it a week later dash lights were back on. Brought car back . I then was told 1500$ more because so More

by Danevans2@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel "Danny" Gonzalez
Aug 09, 2023 -

Volkswagen of Ocala responded

Thank you for the review and I am sorry about your experience. I will have the service manager look into this matter. Some times issues can be caused by multiple items, and more than one thing needs fixed to get the vehicle up and running. The service manager will reach out to you shortly to discuss.

August 07, 2023

Very clean showroom, very pleasant and and helpful service people, and very good overall service. Very dependable VW location. More

by DEACONDJH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Danny and our service team.

August 05, 2023

It would be a 5 star rating if it didn’t take 4 visits to solve my AC problem. However, the dealership was very responsive and did everything they could to discover the problem and fix it. More

by chrisball73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Volkswagen of Ocala responded

Thank you for the review and I am glad we could get it figured out for you.

August 04, 2023

Calebwas excellent, Service what is above excellence, dealership was beautiful and well kept, The best experience I have ever had At any dealership. More

by HENDO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel "Danny" Gonzalez
Aug 07, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Caleb and Danny.

July 31, 2023

Consistent strong work professional. Place clean and nice. Outside staff always friendly and ready to help More

by sherylbear48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Caleb and letting everyone know about your experience here.

July 29, 2023

Great experience not stressful, convenient and very easy interaction. Vehicle taken care of, thankfully still under warranty. More

by JKEGRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel "Danny" Gonzalez
Jul 31, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Danny, and I am glad we could help you out.

July 28, 2023

I have been a Volkswagen of Ocala satisified customer for many years. Their service department is outstanding and makes every effort to minimize the wait time. More

by armstrocynth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for our service team, and I am glad they could get you in and out in a timely manner.

July 28, 2023

Danny is knowledgeable on VW very professional, and always try his best to please the customer and always got a good answer what the problem is with the vehicle More

by george15chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Volkswagen of Ocala responded

Thank you for the 5 star review for Danny and the service team.

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