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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
685 Reviews

685 Reviews of Volkswagen of Ocala - Service Center

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October 11, 2023

$400 for a battery that costs less then $250. Brakes and tires were not worn like it was said they were. Very untrustworthy dealership. More

by User
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Schlenker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malaun Humbert
Nov 09, 2023 -

Volkswagen of Ocala responded

Thank you for taking the time to leave us a review, your opinion of our business is very important to us. We are unable to find you in our records based on the information provided, please reach out to our service manager Mike to discuss your experience and come to a resolution. 352-290-2705

October 10, 2023

Danny has positively wowed us with the highest level of service and communication. Even on a busy day, he patiently helped me understand all issues with my car and made excellent recommendations for work More

by gigimcg27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jody who answers the phone is just amazing too, Malaun Humbert
Oct 10, 2023 -

Volkswagen of Ocala responded

Thank you so much for the 5 star review, we are so glad you enjoyed your experience with Danny. Thank you for being a part of the VW of Ocala family!

October 10, 2023

As always it was a pleasure getting the work done on my car , as always it was serviced efficiently More

by chris.l.watrouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Volkswagen of Ocala responded

Thank you for leaving us a review!

October 09, 2023

Service employee was very uninvolved and unconcerned. The price for an oil change is ridiculously high More

by ZINDIRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Garcia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Volkswagen of Ocala responded

Thank you for taking the time to leave us a review, your opinion of our business is very important to us. We apologize that you had a less than 5 star experience with us. Please feel free to contact our service manager Mike to further discuss how we can earn 5 stars from you on your next visit. 352-292-8493

October 06, 2023

Always great service and they will explain if anything needs to be done beyond the service of the vehicle. More

by JDTD2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert
Oct 09, 2023 -

Volkswagen of Ocala responded

Thank you so much for trusting us with your Volkswagen, thank you for the 5 star review.

October 04, 2023

It’s always a pleasure having my car serviced at VW of Ocala. The waiting area is clean and comfortable and all staff are polite and helpful. More

by sue b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Volkswagen of Ocala responded

Thank you so much for the 5 star review, we are so glad you enjoyed your experience with us. Thank you for being a part of the VW of Ocala family!

September 30, 2023

Better than 15 years ago. Back in 2012 could not get parts for my 2012 bug. It was a recall. Was no parts had trade car for another vw More

by topwalnut1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Volkswagen of Ocala responded

I hope you are enjoying your new vehicle.

September 27, 2023

They explained how long it would take to do work on my car and they were pretty much right on —- means a lot when people don’t LIE!!!!!! More

by JUDYCHOLLEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Volkswagen of Ocala responded

We always try to make sure we are as accurate as possible. We understand that time is valuable. We appreciate the 5-star review! Thank you

September 27, 2023

Clean, nice group of people. Mulan was super helpful and courteous. Didnt take long for my car to be serviced as well. More

by JGABBUTTERFLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaun Humbert
Oct 09, 2023 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

September 23, 2023

Great service at this dealership. They keep you informed every step of the way. Superb service writer Danny. More

by whduncan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Volkswagen of Ocala responded

Thank you for the 5-star review!

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