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Volkswagen of Ocala - Service Center

Ocala, FL

4.7
685 Reviews
Call Service Center (352) 387-1330

685 Reviews of Volkswagen of Ocala - Service Center

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December 03, 2023

Perfect No Caleb was excellent and patient overall great service the attention to detail is great and they were able to take care all of my needs More

by lauragvallejoe
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Garcia
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Dec 04, 2023 -

Volkswagen of Ocala responded

We are so glad you enjoyed working with Caleb, thank you so much for the 5 star review.

December 03, 2023

Tech working on car was good, Tyler up front didn't care and was just trying to get through his day. Tyler discounted what I was saying about my vehicle. Ultimately I'm returning to get same issue looked at More

by TREADSGOW
Recommend Dealer
No
Employees Worked With
Tyler
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Jan 05, 2024 -

Volkswagen of Ocala responded

Please except our sincerest apologies for the experience you received. We never want any of our guests to feel dismissed or unwelcome. This is not usually how our business operates, we would like to apologize and find a way to make it up to you. Unfortunately, we cannot find your contact information with the name provided, please reach out to our general manager Bobby Watts at 352-861-0234 or by email at bwatts@gettel.com. Thank you for reaching out and bringing this situation to our attention.

December 03, 2023

Everything was explained to me fully in regards to my vehicles service. The repairs were done quickly and efficiently. More

by FLEURDELIS1985
Recommend Dealer
Yes
Employees Worked With
Danny S
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Dec 04, 2023 -

Volkswagen of Ocala responded

Thank you so much for taking the time to leave us a 5 star review. We are so glad you are happy with your service experience!

November 30, 2023

Had a great experience, service advisor was very helpful and knowledgeable. Explained everything to me and made sure I was satisfied with the work. More

by timelineset1
Recommend Dealer
Yes
Employees Worked With
Danny
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Nov 30, 2023 -

Volkswagen of Ocala responded

Thank you so much for taking the time to leave us a review, we are so glad you enjoyed your service experience with us. It is our pleasure to assist you with your Volkswagen.

November 30, 2023

Always professional and they update status of work in real time and respond as required More

by debautte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Volkswagen of Ocala responded

Thank you so much for leaving us a 5 star review, we are so glad you enjoyed your experience with us!

November 28, 2023

Service department not very honest, $4k repairs, drove home- still problems, when returned, needed another $4k in work! Then wouldn’t honor what I had paid towards a new vehicle! More

by 88purpleflowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Volkswagen of Ocala responded

Please accept our sincerest apologies for the experience you received. We are glad we were able to help you into a new vehicle. We hope you will give us the opportunity to provide you with excellent service on your next visit.

November 27, 2023

Very organized, good communication, great service. Waiting for my car was very relaxing. Service dep. Is very good. More

by boboswald401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Volkswagen of Ocala responded

We appreciate you choosing us to service your vehicle. Thank you for the 5-star review!

November 26, 2023

I've tried sending my thoughts and I'm about to get tired of getting these repeat upon repeat.. please STOP. Danny is awesome More

by AFMCKINNEY13
Recommend Dealer
Yes
Employees Worked With
The number one man Danny
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Nov 27, 2023 -

Volkswagen of Ocala responded

Thank you so much for continuing to give us 5 stars! We will remove the review link from our communications with you.

November 22, 2023

Clean and well kept facility. Just slow with service. Maulan provides great customer service with every visit More

by TRAUMAMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Allan, Malaun Humbert
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Nov 24, 2023 -

Volkswagen of Ocala responded

Thank you so much for taking the time to leave us a review. We are so glad you enjoyed working with our team. We apologize for the wait time on your service. When you schedule an appointment with our service advisors they can give you a idea of how long your service may take. Thank you again for trusting us with your vehicle!

November 22, 2023

Great place and nice people And they fixed my car with no problems I will return if I need more help More

by cortezg352
Recommend Dealer
Yes
Employees Worked With
Danny Schlenker
Report | Print
Nov 24, 2023 -

Volkswagen of Ocala responded

Thank you so much for taking the time to leave us a 5 star review. We are so glad we could fix your vehicle for you, please reach out should you need anything further!

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