Volkswagen of Oakland

Car Lease Your sales staff was most helpful in my getting this new phase, leasing a car, in my life taken care of in the best possible way. Your sales staff was most helpful in my getting this new phase, leasing a car, in my life taken care of in the best possible way. More

Customer Service is poor Let me do you a favor by not buying a car from this location. I had no *real* issues with this dealership until the sunroof that was installed in my c Let me do you a favor by not buying a car from this location. I had no *real* issues with this dealership until the sunroof that was installed in my car was literally pulled out by the dryer in a car wash. After a handful of phone calls/research, it turned out VW of Oakland contracted with a third-party installer for an aftermarket product. Having said this, there was a safety recall goes back to 2011 and according to the manufacturer, I was never notified by VW of Oakland. When I called VW of Oakland of what had happened, they expressed zero empathy. Instead, the owner of the dealership became defensive and hung up the phone on me when all i wanted was him to help me identify that installer, who was probably under more of a primary obligation to provide me with notice that there was a safety recall 9 years ago. I don't think it's right for the dealership to take the position that they share no responsibility to ensure that in those situations where they coordinated the installation of these sunroofs as a sales incentive, they too had a responsibility to make sure the manufacturer had a way to connect with the end user in case of a recall or similar issue. Take this information as you see fit, but do yourself a favor and be cautious of when a salesman offers to throw in a sunroof!!! More

Excellent and Professional We had an amazing experience with the team at Oakland VW. Christian and his team were very professional and trustworthy. Everyone was very nice and ea We had an amazing experience with the team at Oakland VW. Christian and his team were very professional and trustworthy. Everyone was very nice and easy to deal with and got us exactly the car we came in for and at a great price! More

Painless process and excellent customer service! This was the easiest and quickest car buying experience ever! From Tony, the sales manager, down, it was excellent and painless! Got the car we wanted This was the easiest and quickest car buying experience ever! From Tony, the sales manager, down, it was excellent and painless! Got the car we wanted for a killer deal!!! Athena made the initial contact very pleasant. Josh the salesman was thorough and attentive and made sure everything was perfect. Dave in finance was 5 stars! Thank you VW of Oakland! More

I had a great experience Everyone was very friendly and welcoming. Nacho and Carlos helped me with my car they are great. They answer all my questions. I recommend them. Tha Everyone was very friendly and welcoming. Nacho and Carlos helped me with my car they are great. They answer all my questions. I recommend them. Thank you More

Purchased a brand new Atlas Great service, very friendly staff and prices are very competitive compared to most dealerships we shopped. They take their time to find you the right Great service, very friendly staff and prices are very competitive compared to most dealerships we shopped. They take their time to find you the right car that fits your budget More

Dissatisfied I purchased a 2018 VW Golf GTI from them in February under the pretense that it was a brand new vehicle, but later I find out from the DMV that I was I purchased a 2018 VW Golf GTI from them in February under the pretense that it was a brand new vehicle, but later I find out from the DMV that I was sold a used car. They never disclosed that it was used to me during the whole process. I tried to be understanding with the Tony, General Sales Manager, but he was disrespectful the whole time. I have also had contact with Chris, General Manager, but he has been less than helpful with the situation as well. Overall, I am dissatisfied with how their business is ran. More

Sport Wagen I wanted to shop locally. Samuel Leyva was an excellent salesman without a lot if high pressure stuff. I did it all with his help in less than 4 hour I wanted to shop locally. Samuel Leyva was an excellent salesman without a lot if high pressure stuff. I did it all with his help in less than 4 hours start to finish More

Pleasant and satisfying Great staff. Jesse and Omar made us a good offer. Lowering the asking price and dealt in good faith. My wife and I found the entire purchasing process Great staff. Jesse and Omar made us a good offer. Lowering the asking price and dealt in good faith. My wife and I found the entire purchasing process to be pleasant and expedient. We will be back again for our next VW! Thanks guys..😀 More

Great experience We purchased a used car from VW of Oakland. My husband worked with Jesse over the phone to work out a deal as we live in Mendocino County. Other deale We purchased a used car from VW of Oakland. My husband worked with Jesse over the phone to work out a deal as we live in Mendocino County. Other dealerships were not willing to do that. They came to an agreement on the purchase price, and my husband gave them a deposit with a credit card. This is a vehicle that is in high demand! The next day when we arrived at the dealership we were greeted warmly. We test drove the vehicle and were satisfied that it was in the condition as stated on the website. We worked with Omar in the finance department and quickly moved through the process to complete our purchase as agreed upon the day before! Thank you! One of the best vehicle purchase experiences we have ever had, and we have purchased quite a few vehicles! We will be back! More