Volkswagen of Oakland

I couldn’t be happier with the customer service in sales, I received @VWOakland. Very efficient, understanding, knowledgeable, friendly and accommodating. Thank you team VDub! I received @VWOakland. Very efficient, understanding, knowledgeable, friendly and accommodating. Thank you team VDub! More

Ok dealership, ambience is a bit greyish, low energy and not much going on. Jesse showed us the car and took us for a ride, the car had multiple scratches and blemishes with a small dent that he said wou not much going on. Jesse showed us the car and took us for a ride, the car had multiple scratches and blemishes with a small dent that he said would be gone. They weren't gone when we came to collect the car, so that qualifies for lying at worst or incompetence at best. Dennis saw us the second day, he was correct, smiley and diligent. Dennis was not around on first day and Jesse was not on the second, so difficult to discuss this topic with them. For a 2016 car with 9.8k miles thy should have touched up all blemishes and dents. I will not recommend this dealer. More

Thank you to the sales and finance staff for the great help and making sure I got what I asked for. Much appreciated. I am very happy with my purchase. help and making sure I got what I asked for. Much appreciated. I am very happy with my purchase. More

Athena was very helpful via email. Nacho was awesome he went above & beyond to make sure that i got the car that i was happy with & Sid was very helpful through the paperwork process. They were all so help went above & beyond to make sure that i got the car that i was happy with & Sid was very helpful through the paperwork process. They were all so helpful and i left a happy customer. More

Chelsea is a great sales rep!! Love this place and the deals. We’ll come back in the future. The best place for VW buying deals. We’ll come back in the future. The best place for VW buying More

My experience at VW Oakland far exceeded my expectations! Joey was so supportive and easy to work with. I was impressed with the professionalism and transparency that I experienced. Everyone went out of thei Joey was so supportive and easy to work with. I was impressed with the professionalism and transparency that I experienced. Everyone went out of their way to provide me with excellent service! More

Nacho and David are the nicest, most honest sales professionals I have ever worked with in purchasing a car. Both Nacho and David answered all my questions with transparency and helped me make the ri professionals I have ever worked with in purchasing a car. Both Nacho and David answered all my questions with transparency and helped me make the right decisions based on my budget. Definitely would work with them again to purchase a car. More

Car Lease Your sales staff was most helpful in my getting this new phase, leasing a car, in my life taken care of in the best possible way. Your sales staff was most helpful in my getting this new phase, leasing a car, in my life taken care of in the best possible way. More

Customer Service is poor Let me do you a favor by not buying a car from this location. I had no *real* issues with this dealership until the sunroof that was installed in my c Let me do you a favor by not buying a car from this location. I had no *real* issues with this dealership until the sunroof that was installed in my car was literally pulled out by the dryer in a car wash. After a handful of phone calls/research, it turned out VW of Oakland contracted with a third-party installer for an aftermarket product. Having said this, there was a safety recall goes back to 2011 and according to the manufacturer, I was never notified by VW of Oakland. When I called VW of Oakland of what had happened, they expressed zero empathy. Instead, the owner of the dealership became defensive and hung up the phone on me when all i wanted was him to help me identify that installer, who was probably under more of a primary obligation to provide me with notice that there was a safety recall 9 years ago. I don't think it's right for the dealership to take the position that they share no responsibility to ensure that in those situations where they coordinated the installation of these sunroofs as a sales incentive, they too had a responsibility to make sure the manufacturer had a way to connect with the end user in case of a recall or similar issue. Take this information as you see fit, but do yourself a favor and be cautious of when a salesman offers to throw in a sunroof!!! More

Excellent and Professional We had an amazing experience with the team at Oakland VW. Christian and his team were very professional and trustworthy. Everyone was very nice and ea We had an amazing experience with the team at Oakland VW. Christian and his team were very professional and trustworthy. Everyone was very nice and easy to deal with and got us exactly the car we came in for and at a great price! More