Volkswagen of Oakland

Excellent service, no pressure. We test drove several vehicles over two days to find the best fit for us and our salesperson was very patient. Overall completely easy process. We test drove several vehicles over two days to find the best fit for us and our salesperson was very patient. Overall completely easy process. More

I had a terrible experience. Here is my review from google reviews. This rating is based on my experience with Joey Flores and Tony Rohayem. If you’re dealing with these two Here is my review from google reviews. This rating is based on my experience with Joey Flores and Tony Rohayem. If you’re dealing with these two be cautious. They appear to be friendly and helpful, but in reality I found they lack ethics and morals. It’s people like them that make you dread having to buy a car from dealerships. Here is my experience with them. I pre-ordered a VW ID.4 in April 2022. When it finally arrived in June 2023, I was excited and went to VW Oakland to pick it up. I met Joey and we began the paperwork. While doing that, Joey informed me that it was possible to get the EV tax credit upfront if I lease for month and later convert to purchase. I thought that was great since that could help me immediately. So I leased my ID.4. I went back to VW Oakland in July to convert my lease to purchase. I went with my two young children thinking it would be a fairly quick process. Joey greeted me and kept me waiting for about 40 minutes while he ran around. Finally he brought the paperwork and mentioned that VW had a promotion and I would be able to get their 100K maintenance plan for free but he would tell me more later. While going over the pile of paperwork, the math didn’t add up and I let Joey know it didn’t look right to me. He said he would talk to his manager and find out why. From where I was sitting, I cold see his manager was getting very animated and gesturing with his hand at Joey. A few minutes later they both come out and Joey introduced Tony to me as his manager. Tony start trying to explain why the numbers are right by saying that I was getting $2100 worth of service for 10 years or 100,000 miles free. He said it was a glitch he found recently and he was giving it to all his customers. He told me in VW does’t know about it he wasn’t going to tell them. He kept insisting the the $2100 I was seeing was going to eventually come off the final price. I did my best to figure out why the final price was higher than I expected but the paperwork was too confusing for me to figure out in the moment. At this point I had been there with my kids for about 2 hours and they were getting tired and irritated. I signed the documents still feeling uneasy. Once I got home, I combed through the paperwork and found that the $2100 was actually never taken off the final price. It was tacked on to my purchase bill. Moreover, Joey and Tony were intentionally getting their figures off of the lease payoff which is about $2000 more and not the purchase price. I was sick when I finally figured out what happened. It was Saturday night so I couldn’t call VW of Oakland. The next day I texted Joey and got no reply. Joey had always replied to my texts before. I figured it was Sunday he might be off. Monday I called and left a message and got no reply from Joey. I called the dealership to talk to Tony but I was he was off work until Wednesday. I kept calling the VW of Oakland until I finally got a hold of another manager by the name of Mike Murphy. Mike listened to me and told me since he wasn’t involved during my signing he couldn’t explain what happened. Mike offered to cancel the VW Care and reimburse $2100 back to me. More

VW Oakland staff were courteous, professional, knowledgeable, and very helpful. Our experience with Joey, John, and Reilly was excellent. Each of them were great listeners that took time to unders knowledgeable, and very helpful. Our experience with Joey, John, and Reilly was excellent. Each of them were great listeners that took time to understand our preferences and requirements for a vehicle, and were gracious about answering our questions. I definitely recommend considering VW Oakland when in the market for a car. More

We had a great experience purchasing our vehicle at VW of Oakland. We had our 5 month old with us and they helped make the process so quick and easy. They even offered to send someone next door to buy a ones Oakland. We had our 5 month old with us and they helped make the process so quick and easy. They even offered to send someone next door to buy a onesie when we thought we forgot a change of clothes after a blowout! I was blown away by their kindness throughout the entire day. More

I had a great experience working with the team at VW Oakland. I was on a journey to get an ID4 and worked with both Tony and Jesse to keep me in the loop of new inventory that would come through. I felt Oakland. I was on a journey to get an ID4 and worked with both Tony and Jesse to keep me in the loop of new inventory that would come through. I felt really taken care of by Tony, who was very knowledgeable to all my questions and was super communicative through phone & text. I'm especially appreciative that he kept me in mind as the dealership got updates on inventory, which ultimately led up to my purchase of the car. Thanks, team! More

Extremely friendly and knowledgeable Process was pleasant and fairly quick. Feel very comfortable that my car is as they say. pleasant and fairly quick. Feel very comfortable that my car is as they say. More

Nice people. Not snooty or self righteous. Told them what I was looking for and they made it happen. Diego is awesome Not snooty or self righteous. Told them what I was looking for and they made it happen. Diego is awesome More

Jesse and Dennis are both great people. They care about the true feelings and opinions of customers. Very accomodating. They care about the true feelings and opinions of customers. Very accomodating. More

Had the car a week and the engine light came on .. the 3 rd week oh having the car radio out..., I would never recommend this place!!! rd week oh having the car radio out..., I would never recommend this place!!! More

Omar was great, loved how the team worked out everything. Gave me multiple options and it wasn’t forced. They work their xxx’s off to get the job done and I love it! Gave me multiple options and it wasn’t forced. They work their xxx’s off to get the job done and I love it! More