Volkswagen of Oakland

Rip off report! We got a lease here last year - this Rip off report! We got a lease here last year - this was our first lease, and we trusted Fernando, a friendly sales rep that we worked with. He pro Rip off report! We got a lease here last year - this was our first lease, and we trusted Fernando, a friendly sales rep that we worked with. He promised us that we could improve my partner's (admittedly bad) credit by putting both of us on the lease, then after a year we could refinance the lease and lower our lease payments. Outright LIES. A year has passed and for some reason, friendly Fernando doesn't remember telling us that we could refinance a loan because it is IMPOSSIBLE to refinance a loan without purchasing the lease! Total scam- I do NOT recommend this dealership, and particularly suggest steering clear of Fernando! More

I recently purchased a pre-owned jetta from broadway volkswagen and I was very impressed with the whole experience. The sales staff was great, from the general manager all the way down to my salesman Da volkswagen and I was very impressed with the whole experience. The sales staff was great, from the general manager all the way down to my salesman Dan, the only thing I can mention that isnt completly positive would be I had to wait about 20 minutes to sign the paper work but Dan explained to me that the finance person was very thorough with explaining everything and I would be offered the same service as the customer he was already dealing with which made me feel better. I would reccomend Broadway VW because of their selection alone and the great staff is a bonus. More

I recently purchased a pre-owned jetta from broadway volkswagen and I was very impressed with the whole experience. The sales staff was great, from the general manager all the way down to my salesman Da volkswagen and I was very impressed with the whole experience. The sales staff was great, from the general manager all the way down to my salesman Dan, the only thing I can mention that isnt completly positive would be I had to wait about 20 minutes to sign the paper work but Dan explained to me that the finance person was very thorough with explaining everything and I would be offered the same service as the customer he was already dealing with which made me feel better. I would reccomend Broadway VW because of their selection alone and the great staff is a bonus. More

POOR<POOR<POOR!!! When I relized the conversation I was listing to steps away from me were about another employee I was turned off...the language, and slander should stay behind closed door! When I I was listing to steps away from me were about another employee I was turned off...the language, and slander should stay behind closed door! When I asked who the un-gentleman was, I was told it was Dave, the General Manager. I couldnt stop thinking about it, infact I though about it all the way to Dirito Brothers were I made my purchase. Shame I had to drive from Oakland and pass A VW dealer to buy a car in another city. More

I was a first-time car buyer this year (single, 34-year-old female). In April of 2006, I bought a 2002 turbo VW Beetle from Oakland's Broadway Volkswagen for $19,000 after failed good-natured attem 34-year-old female). In April of 2006, I bought a 2002 turbo VW Beetle from Oakland's Broadway Volkswagen for $19,000 after failed good-natured attempts to negotiate down the price. Yes, I was a naïve, foolish buyer who trusted the car salesman and bought a car without doing independent research. I found out a month later, after doing the research through Kelly Blue Book and calling other dealerships, that I probably paid about $4,000 too much for this car (Blue Book noted the starting negotiating price of this car to be $14,000 between a dealership and a customer; other dealerships admitted to me that they would have sold the car for about $15,000-$16,000). I called the salesman who sold me the car--Art Gonzales--and the general manager of the dealership--Brady Gibson--to inquire about their sale price of the car and for an explanation of the discrepancy I'd come across. Mr. Gonzales never returned my call, and it took multiple calls, emails, and handwritten letters to get Mr. Gibson to send me a confusing Kelly Blue Book printout with handwritten numbers added onto it to explain their selling price (this printout did not reflect the actual car I purchased, and his notes simply stated that an extra three to four thousand was tacked on for auto transmission--my car is a manual). I called Mr. Gibson and asked if we could meet briefly in person to discuss this. He refused to speak with me, despite multiple calls to him, a call to the dealership president--Mike Murphy, multiple calls to VW Customer Service, and an in-person visit I made to the dealership itself. VW Customer Service told me that they had notified both Mr. Gibson and Mr. Murphy on several occasions and asked them to contact me about my original question. Their calls were unreturned, and I still have never heard from the dealership. Furthermore, when I bought the Beetle, I had sold my old Tercel to Mr. Gonzales for $100 cash--it needed work, and he said he wanted to buy it for his niece. I gave all the paperwork to Mr. Gonzales, who said he'd register the car in his his name. He never did--I got a parking ticket weeks later (which Mr. Gonzales did take care of) and a renewal notice months later, which I called Mr. Gonzales about. He promised to take care of it and contact me when it was finalized. I never heard from him again. When I went to the dealership to ask Mr. Gonzales in person about this (he was on vacation), another salesperson scoffed and said that the car had been "curbed" (meaning: sold a mechanic for parts). I finally went to the DMV myself to notify them that I was no longer the owner. Yes, I should have known better. However, there is no justification for taking advantage of fools. I am appalled that this dealership openly condones and practices deceit and dismissal of their customers. I would not be nearly so upset if they had had the decency to communicate with me with respect, regardless of their answer to my original question. To date, they have given me no indication that I wasn't ripped off. The only information I have been able to obtain says that I paid at least $4,000 too much for this car. So that is what I am left with. I am purchasing a license plate frame that states "I got screwed at Broadway Volkswagen." What an expensive and disappointing lesson. More