Volkswagen of Oakland

Outstanding service Amazing Customer Service Thank you for not only repairing my car quickly, but also ensuring that I felt recognized as a valued client of VW. Mike Amazing Customer Service Thank you for not only repairing my car quickly, but also ensuring that I felt recognized as a valued client of VW. Mike specifically went above and beyond to ensure I was satisfied. I will definitely take my car there again for service. -Sue More

TDI Settlement Assistance Athena was a god-send in helping me walk through the TDI Settlement process. She is incredibly knowledgeable and provided excellent guidance througho Athena was a god-send in helping me walk through the TDI Settlement process. She is incredibly knowledgeable and provided excellent guidance throughout. She also coordinated with several other members of the VW Oakland team to get me into a new Golf to replace my Sportswagen TDI. It was a really positive experience from start to finish. More

Thank you Great customer service as per my previous 3 other review commended Samuel Leyva sales representative very attentive and knowledgeable With VW Product Great customer service as per my previous 3 other review commended Samuel Leyva sales representative very attentive and knowledgeable With VW Product tank you again Samuel More

Speedy and efficient I was helped by Athena who's specializes in the upgrade program. She was very helpful and extremely thorough while explaining how it works all goes. H I was helped by Athena who's specializes in the upgrade program. She was very helpful and extremely thorough while explaining how it works all goes. However at the time I can't do the upgrade, tho one day, I can't wait too! More

Lease of new e Golf I wanted to lease a 2016 e golf, Alex and Tony we're kind enough to stay till late night to get everything sorted out, they were professional, knowled I wanted to lease a 2016 e golf, Alex and Tony we're kind enough to stay till late night to get everything sorted out, they were professional, knowledgeable and friendly. Easiest car shopping I have ever done! More

I stopped by this morning for service. I read a bunch of reviews. Some good, some bad. Still I had to check it out for myself. I work close by and really didn't want to drive to Dirito Bros I read a bunch of reviews. Some good, some bad. Still I had to check it out for myself. I work close by and really didn't want to drive to Dirito Bros. VW. I actually had a great experience. They gave me a shuttle to work and a Lyft back. My advisor was great. I was even greeted by the manager. Think his name was Mike. Ill be back despite other peoples opinions. Do me well and Ill do you well. Thanks guys! I'll be back. More

Stay away from the Crooks at VW of Oakland I have the cursed Jetta TDI. The check engine light came on and the dealership is charging me $651 for the repair when online the high end cost of re I have the cursed Jetta TDI. The check engine light came on and the dealership is charging me $651 for the repair when online the high end cost of replacement of the Rear oxygen sensor is max $250. What a bunch of crooks! Webster the manager's explanation was that it takes his mechanic at least an hour to find the problem ($175/hour). Really Webster????!!!!?! Just because I'm a woman wearing a dress and heals doesn't mean I'm mechanically Illiterate. These days to find a electrical issue with a NEW car you hook it up to a computer which spits out a error code telling you exactly where to find the problem. It takes less then 5 minutes. And I did verify this with 3 other VW shops (dealer and non-dealers) just to make sure I had it right. Now the Rear O2 sensor is a plug so literately you have to dig a bit (no more the 30 min max) to get to the plug, pull it out and replace it. That's it. I actually watched the guy at the shop where I took my car in for a repair do it so don't try and tell me YOUR mechanics that are VW TRAINED will take over an hour to replace it. So the max you should be charging for the work is $145 + the $250 for the part. That's a total of $400. I've been coming to the shop for almost 10 years now. I explained that this month I've been hit by hospital expenses and it's my daughter's 16th Birthday. You'd think they'd at least be honest with their charges. NOPE! They don't care. As long as the money goes in their pocket what does it matter if they are overcharging. The whole service office staff has changed since my previous review. It's now run by the crooked Webster and his hooligans. I would highly discourage anyone from using them. I found a great shop in Berkeley that does VW repair. You can message me for the name if you want. HONEST, solid people. Got the whole job done for $330 + tax. Still out the $175 to VW for the supposed hour it took for the mechanic to hook the car up to the computer and read the error on the screen. Sounds to me the money went to pay for reading lessons for him so he code read the instructions the computer was giving him because he sure wasn't digging under my hood. More

Great buying experience! Bought multiple cars here and every time, it as been a great experience. The salesman our friednly and knowledgeable, and the buying process was a bre Bought multiple cars here and every time, it as been a great experience. The salesman our friednly and knowledgeable, and the buying process was a breeze. They also have a fantastic service department! More

Dishonest Dealership! Horrible place to buy a car. They are a shady operation. I've bought many cars in my life, and I know dishonest business practices when I see it. The Horrible place to buy a car. They are a shady operation. I've bought many cars in my life, and I know dishonest business practices when I see it. The salesman was nice, but their management and deceptive sales practices are the reason you will want to steer clear of this bad business. Trust me on this one. There are too many other good dealerships out there to buy your car. Save yourself some time, grief, and money by doing business elsewhere. If you don't believe me, please go spend a a few hours trying to buy a car from them. You will quickly realize what I'm saying is true. Like I said, I liked our salesman, but he was a young kid who doesn't realize he is working for a crooked company. Hopefully he will get out of there before he becomes tainted. Anyway, I wanted to share this with you so you don't end up getting, well, you know. More

Bought a car. Returned 8 times. Car still gives me problems. Electrical sytem is shot. I believe its water damage. Unresponsive staff. I plan further action until this dealership closes and/or I get a problems. Electrical sytem is shot. I believe its water damage. Unresponsive staff. I plan further action until this dealership closes and/or I get a full refund plus lost time. Carfax was given with a 2 year gap on it. More