Volkswagen of Oakland

Car buying experience. I spoke to the individuals there about purchasing a vehicle they advertised. I contacted them (through text messaging) and they promptly responded. Th I spoke to the individuals there about purchasing a vehicle they advertised. I contacted them (through text messaging) and they promptly responded. They answered all the questions I had and it didn’t matter the time (Sometimes after closing). I opted to finance a portion of the vehicle through my personal financial institution and provide a down payment. The insisted on running my credit. I would have gladly provided the information if I chose to finance through them. I provided them copies of my current drivers license and insurance and placed a down payment to hold the car while they mailed me the paperwork. They attempted to get my social by having me fill out a financing application and failed, because I put all 1s. Theu states that they wanted to verify my identity, it was standard if I didn’t come in, and since they were shipping the car to me they needed my social. They didn’t stop there, I spoke to two different individuals and explained why I didn’t want to give them my social security number. I already had my credit run by a dealership I dealt with a couple weeks prior and didn’t want several inquiries lowering my score. I felt as though they went out of there way to try to attain personal information that they didn’t have the right having. I would not purchase another vehicle here because of my experience. Maybe it would have been different in person. More

Professional and patience We went to the dealer to look for a Beetle and Tony introduced Jesse to take care of us. He kindly showed us the different Beetles they have in the pr We went to the dealer to look for a Beetle and Tony introduced Jesse to take care of us. He kindly showed us the different Beetles they have in the premises. After comparing features I was interested in the Coast trim Beetle so we took Jesse with us for a test drive. The Coast quickly captured my heart and we discussed finance and eventually met Omar to complete the transaction. It was smooth and everyone works there were happy and friendly. We noticed the central panel was loose and some paint came off the front. They told us to bring the car back during the week and would take care of those for us. So far, the experience has been satisfying. More

Outstanding Lease Service The dealership put in extra effort to find the car we wanted and work out a deal for our family including excellent financing. When additional paperw The dealership put in extra effort to find the car we wanted and work out a deal for our family including excellent financing. When additional paperwork was required our Sales Consultant came to our home to complete the transaction. The car we wanted was obtained by the dealership and delivered to our home. Outstanding service! More

Thank You Two months ago I bought a Jetta from this dealership. I absolutely loved the car and I loved this service that I got. One week ago someone ran a stop Two months ago I bought a Jetta from this dealership. I absolutely loved the car and I loved this service that I got. One week ago someone ran a stop sign and totaled my vehicle. First I want to say I know the only reason I was not injured is because of the quality of the vehicle. Second I have to say I was even more impressed by the team at this dealership because when they found out what happened to me and to my car they went out of their way to help me to get a new car fast. I was a little picky in what I wanted in my new car and they exceeded my expectations. It kind of left me speechless. This team has some great people. One of the things that stands out in my mind is that these people are actually happy people and they really did seem to care. The general manager, the finance manager, the sales rep and the service department manager are all top notch in my book. I can’t thank you enough. More

excellent experience Super fast and easy from finding the car to buying the car! From sales to finance so easy! Jesse and Dan were great to work with! Super fast and easy from finding the car to buying the car! From sales to finance so easy! Jesse and Dan were great to work with! More

E Golf lease Easy transaction. Friendly sales staff. Great car. Process has been smooth so far. Was looking at other dealerships and Oakland Volkswagen responded t Easy transaction. Friendly sales staff. Great car. Process has been smooth so far. Was looking at other dealerships and Oakland Volkswagen responded the quickest and was most aggressive in offers More

Car sales I had a wonderful experience working the staffs at vw Oakland when I bought a car. I got motivated to really stick with vw Oakland I had a wonderful experience working the staffs at vw Oakland when I bought a car. I got motivated to really stick with vw Oakland More

Customer Service Shout out to Sam in the service department for helping me with my Trunk issues. He was very professional. My trunk still doesn't open because I didn't Shout out to Sam in the service department for helping me with my Trunk issues. He was very professional. My trunk still doesn't open because I didn't have the $500 to get it fixed, but Sam went above and beyond to help me without an appointment.... More

Great place to buy a car Leased a new 2017 VW Jetta from Oakland Vw. Hands down the easiest buying experience I've had. Friendly staff from the sales person all the way to the Leased a new 2017 VW Jetta from Oakland Vw. Hands down the easiest buying experience I've had. Friendly staff from the sales person all the way to the manager and finance guy who printed out our contract. If you are looking for a transparent dealership with a no hassle buying experience I would highly recommend Oakland Volkswagen. More

The worst customer service of any dealership I have visited Ok just going to do a quick summary of how it went down. Saw a used car I was considering, went first just to check it out. Did some negotiating b Ok just going to do a quick summary of how it went down. Saw a used car I was considering, went first just to check it out. Did some negotiating but wanted to do a better search in the area. Came back after the manager emailed me a bunch about going to the lower value requested. 2nd visit basically took 3 hrs to verify that amount...... really bad sales approach since the time felt really wasted. had a 2012 car with low mileage basically 60k, and within 3 weeks engine broken and they dealership expects me to learn my lesson from this..... More