Volkswagen of Oak Lawn - Service Center

While on a business trip I had the pleasue to use the service department at Mike Haggerty VW, the experience was great. Friendly, helpfull and priced welll. service department at Mike Haggerty VW, the experience was great. Friendly, helpfull and priced welll. More

I always go to Mike Haggerty VW for all my service needs. I live about 30 miles south, but I always go to this dealership because of the service that I receive here. I'm always greated politely by the serv I live about 30 miles south, but I always go to this dealership because of the service that I receive here. I'm always greated politely by the service guys and even when I'm waiting at the counter, the salesmen always smile and say hi. It's a just a great friendly feel here. The waiting room/restrooms are very clean and always have a free snack if you would like! When service is done with my car, they go over everything they did and let you know what concerns they have. NO PRESSURE HERE....... More

Once again,I great had experience, at Mike Haggerty Volkswagen.. My salesman Andrew, Pete the sales mgr, and Frank in finance. Andrew was very helpful taking time to explain differences with each. I c Volkswagen.. My salesman Andrew, Pete the sales mgr, and Frank in finance. Andrew was very helpful taking time to explain differences with each. I chose the 2011 Jetta. Pete sat with my Andrew to explain in great detail some issues I had with a vehicle that was to be traded in. All the info I gained that day will help me with future purchases. Once in the finance office, Frank assisted me in chosing the best options as far financing, I got a great rate, A excellent extended warranty. I feel that this has by far been the best vehicle purchase I've had in a very long time.... Thanks guys I will be back to buy again.......See you in the spring/summer 2012 Norvin Allen.... More

I have heard the rumors about how horrible the service is at this location, but guess what I have experienced it for myself. I dropped my Volkswagon Toureg on a Monday, 04 April 2011@0934 am. It was dropped at this location, but guess what I have experienced it for myself. I dropped my Volkswagon Toureg on a Monday, 04 April 2011@0934 am. It was dropped off for an oil change and the airbag warning light was on. I had to call the service department on Tuesday, 05 April 2011@ 4:30p.m. to be told that my car was just being checked, I received a call @ 5:30p.m. and was told the oil change was completed but the wiring was burnt out for the airbag. I asked the service person to go ahead and fix the vehicle. I never received a call that night or the next day until I called the service department on Wednesday, 06 April 2011 @4:30 pm. I was told that the part for the airbag was not ordered and if they ordered it now, it would not be in until Thursday, 07 April 2011. I stated they have had my car for three days, they was suppose to order the part on Tuesday, but the part was not ordered. I told them I was coming to get my vehicle. This is not the end of the bad service. I drove my vehicle for two days when the coolant light came on in the dash board that stated stop the car immediately and check the coolant fluid. When I had a auto store to check the fluid because I could only make it off of the expressway. They stated they coolant fluid was wayyyyyyyy below the min requirement (I have photos), washer fluid was not filled. Remember at the beginning of the letter I stated I had and oil change where they are suppose to check and top off all fluids. I completed a complaint on their website, but no reply. Do anyone know how to get in contact with the owner of this dealership so I can inform him of the poor service at this dealership. Now I have to make an appointment to drop the same vehicle off at another dealership to complete the job that was not done. Ohhh they did charge me for putting the vehicle on the machine but did not complete the work. I still can not drive my Volkswagen Toureg until I get it to another dealership. More

Stay away from this dealership and ANY VW product. Corporate VW is as bad as the individual dealership, but that makes sense. They lie steal and cheat. They made me put in a new engine in a 3 year o Corporate VW is as bad as the individual dealership, but that makes sense. They lie steal and cheat. They made me put in a new engine in a 3 year old car. Lied to me about the number of oil changes I should have had. I actually missed 1, 2 years ago and they claimed I was off by 5. They have since recanted that but still made me responsible for the seized up engine. I subsequently find out that the turbo was blown and it had nothing to do with the amount of oil changes. Very bad experience. More

The people here are no help whatsoever. They dont even consider the fact that being a valued customer is what matters the most. The more you take your car in , the more problems they give you with the car consider the fact that being a valued customer is what matters the most. The more you take your car in , the more problems they give you with the car. For example, I took my car in for brakes. All of the sudden, I have fuel fumes coming from my vents. Then, two days later, my cars check engine light is flashing. All they could say is, "You're gonna have to get it towed in here for us to look at." Umm,excuse me, my car never had problems before and now all of the sudden my check engine light is flashing and "unsafe to drive"???!!!! Do not take your car here to this service center. They always give you the run around on everything and will never give you a straight answer. They always come up with additional problems, the most minute problems that are not even problems but all of the sudden mysteriously become problems. STAY AWAY FROM THEM. Go to another dealer! Not this one! Oh and by the way, next time you call them, notice how you're always "on hold". More

Me and my husband purchased a new VW Jetta from this particular dealership. About a year later, we had trouble with the latch that keeps the trunk open. My husband took it in to the service shop so th particular dealership. About a year later, we had trouble with the latch that keeps the trunk open. My husband took it in to the service shop so that they could assess the damage. The service manager and the mechanics did EVERYTHING they could to NOT help. They even made him try to sign a pre-written statement saying that the defect was not there problem. My husband refused to sign 2 of the 3 statements because he disagreed with the verbage. He kept the copy that he did sign, which infuriated the service manager and the mechanics. They then verbally assaulted and tried to PHYSICALLY assault my husband. I called to complain about the poor service to the owner, Mike Haggerty. He acted as if nothing was wrong and literally said," Well, what do you want me to do?" That dealership hires nothing but imbeciles who are only out to screw people. If you are looking to buy a VW or any other type of vehicle, stay away from this dealership! Mike Haggerty needs to have his businesses shut down secondary to the poor services they provide! More

This dealer was an absolute nightmare. my purchase experience was satisfactory but all customer service is terrible. service dept. is never able to duplicate a problem without a check engine light, a experience was satisfactory but all customer service is terrible. service dept. is never able to duplicate a problem without a check engine light, a loaner usually requires 2 weeks advance notice, employees can be very confrontational and/or act like you are bothering them. they somewhere along the line didn't grasp the concept that satisfied repeat customers is what makes the difference. More