Volkswagen of Oak Lawn - Service Center

The service department performance is not what I expected. I was giving minimal information regarding services provided for my car, nor did I received any paperwork regarding services provided l bro expected. I was giving minimal information regarding services provided for my car, nor did I received any paperwork regarding services provided l brought my vehicle in because of a recall. However the issue wasn't corrected. I called to discuss the issue and was giving an appointment for February. I'm somewhat concerned about the service I'm receiving. At this point I am sorry I brought your car. More

Once scheduled, it was easy to get in for annual maintenance. Other services have a price, but reasonable. maintenance. Other services have a price, but reasonable. More

Volkswagen of Oak Lawn is there for you! I can always depend on this facility. I can always depend on this facility. More

My service provider was very clear and answered all of my concerns. It was a 2-hour wait but that is understandable given the work required. Well done. concerns. It was a 2-hour wait but that is understandable given the work required. Well done. More

Friendly and very fast was there for a little more than an hour great service an hour great service More

They were polite, attentive, answered all my questions. They greeted me with smiles it made me feel welcomed. The were prompt and the wait wasn’t long. I was offered snacks or beverage while I waited. They greeted me with smiles it made me feel welcomed. The were prompt and the wait wasn’t long. I was offered snacks or beverage while I waited. More

Despite a prior failure to service my ID4, I, reluctantly, scheduled mandatory "recall" service with no "loaners" available. They shuttled me to the airport for a rental at my own expense. I was reluctantly, scheduled mandatory "recall" service with no "loaners" available. They shuttled me to the airport for a rental at my own expense. I was pleasantly surprised with a call, that evening, that "the car is ready. " They've renewed my confidence in their shop. More

Service department is very good. They keep you updated. The coupons help with the prices. Odey is knowledgeable and not pushy. They keep you updated. The coupons help with the prices. Odey is knowledgeable and not pushy. More

Great experience. Very knowledge and polite service team. Keep up the good work. Thank you very much! Very knowledge and polite service team. Keep up the good work. Thank you very much! More

Service was excellent and the representative keep me informed my car was returned in a timely manner informed my car was returned in a timely manner More