Volkswagen of Oak Lawn - Service Center

There should be more notices throughout the dealership about the surcharge for using a credit card and that it’s 3%. Very disappointing that I was not informed about the payment options and fees involved. about the surcharge for using a credit card and that it’s 3%. Very disappointing that I was not informed about the payment options and fees involved. More

Everything I needed done wasn’t even tho I had a conversation with Josh and when o asked about certain things he agreed to do.. conversation with Josh and when o asked about certain things he agreed to do.. More

Friendly, knowledgeable, and did a great job on my recent service. They kept me informed the whole way. service. They kept me informed the whole way. More

The service representative, Josh was helpful, concerned and kept communications lines open. The is good at his job . and kept communications lines open. The is good at his job . More

My service advisor Oday as always was excellent, informative and helpful. The main reason I continue to come to VW is because of his customer service. informative and helpful. The main reason I continue to come to VW is because of his customer service. More

Great communication, quick with updates. They were detailed with the service and what is required with my auto. They were detailed with the service and what is required with my auto. More

Very quick, detailed, and polite. Showed me to my car in the end. Nothing bad to say Showed me to my car in the end. Nothing bad to say More

Hi my name is Gloria, I just wanted to say you all are the best. Very kind.Caring, and professional. I will always remember that day January 24,2025. Thanks so very much, from the bottom of my heart. I’ll the best. Very kind.Caring, and professional. I will always remember that day January 24,2025. Thanks so very much, from the bottom of my heart. I’ll make sure I tell others about you all. More

They didn’t keep me informed about my car as promised. Never updated me, any progress etc. Never updated me, any progress etc. More

Outstanding service, with professional courtesy. On time service and detail oriented with personal service and delivery On time service and detail oriented with personal service and delivery More