Volkswagen of Oak Lawn

Friendly but lacks attention to details My wife and I recently purchased a new 2015 Passat. We received a very good price, with the Labor Day weekend incentives, and had very friendly sales My wife and I recently purchased a new 2015 Passat. We received a very good price, with the Labor Day weekend incentives, and had very friendly sales reps. But, when it came to picking up the car the next day, disappointment. We discovered the actual VW Scheduled Maintenance was 1 year, in spite of our salesman and another stating it was 2 years repeatedly the day before, and the car was not clean or had the Roadside Assistance Kit in the trunk, which was listed on the car’s window sticker. The inside of the front windshield was covered in white paint residue and a dirty film, which three people attempted to get clean to our satisfaction for over an hour. Then as we were ready to drive away, we noticed there were small white specks, like over-spray, stuck to all the top surfaces of the car, which they also attempted to remove most of them. It took over 2 ½ hours to get the paperwork done, the car mostly clean, and leave for a 5 hour drive home. We came to Chicago for a doctor’s appointment and spent the night, so we were anxious to hit the road and try to avoid rush hour, which we did not. The day after we got home I received a long, form-type, e-mail from our salesman requesting me to come back in to Haggerty and trade-in my 2015 Passat “because it will be at the peak of its trade-in value for pre-owned vehicles”. REALLY….this must be a joke! This dealer really needs to work on their attention to details and the overall customer experience. More

Best experience ever Last week my wife and I traded our BMW in for a 2015 touareg. We are very happy with new car and what made the trade easy and fast was the wonderful c Last week my wife and I traded our BMW in for a 2015 touareg. We are very happy with new car and what made the trade easy and fast was the wonderful customer service at Haggerty. Our sales rep was nice and did everything he could to help us. I would and will definitely recommend Haggerty to anyone and everyone. More

Do not service your vehicle here EVER!!! If there was a way to give a negative star rating I would. Do not have your vehicle serviced here, if you do you were warned. Ignoring previous revie If there was a way to give a negative star rating I would. Do not have your vehicle serviced here, if you do you were warned. Ignoring previous reviews regarding poor service, over charging for pricey services that really only required a quick fix etc. I took my car in for an oil change and a tire got a phone call 3 days later that my bill was $1500!!! I was given a $550 tab for a maintenance check....that I NEVER asked for or requested. They say the work order has my signature except it had no prices next to it! I've been speaking back and forth with the service manager who basically came back with the we've been in business 25years and here's a $50off service coupon? If you admit no wrong doing after such a lengthy ( who are we kidding here) conversation with upper management or that 25years in business means that there isn't room for improvement you are sadly mistaken. Also why the $50 off? As of that compares to being charged $550 for something I NEVER ASKED FOR! If you must take your car here which I've earned you not to do, do not sign any documents without checking for erroneous charges and taking pictures of any paperwork given! More

I was guarantee a 2006 Merc I was told to get insurance for 2006 mercury 4m2yu56z26kj10193, Mercury mariner on 11/28/14 by Paul and I was also given the Lenders name. I paid 136. I was told to get insurance for 2006 mercury 4m2yu56z26kj10193, Mercury mariner on 11/28/14 by Paul and I was also given the Lenders name. I paid 136.23 dollars to Safeco, I then went to Haggerty and sat for 4 hours when I was then told the bank was questioning my income, but don't worry go home Paul said that he would call me at 10:00 am to come sign the papers and drive my SUV home that never happen he never called and wouldn't answer my calls. More

Not to be trusted - The sales guy Althan or something like that, was the epitome of the "Sleazy Used Car Salesman". They used every trick in the "Sleazy Used Car Salesm The sales guy Althan or something like that, was the epitome of the "Sleazy Used Car Salesman". They used every trick in the "Sleazy Used Car Salesman" training manual. They do not respect the customer, and did not deal with me straight. Showed me a car with a broken side mirror, and then told me, "its cheap and easy to fix." THEN fix it before you show the car to the next sucker. Don't sit so smugly and look up the cost of a replacement mirror on you outdated Iphone to show me how cheap it is to buy a new one and tell me how easy it is to install myself. Don't start out at one price and then come down $4,000. If they had to last car around and offered it to me for free, I'd put on my hiking boots and start walking! More

I dealt with Aj. He text me all week long to come full out the paper work on my car. I bought insurance on the vehicle the night before only to get that morning to tell me the car was sold. He then rushed out the paper work on my car. I bought insurance on the vehicle the night before only to get that morning to tell me the car was sold. He then rushed me into another make and model that I wasn't even interested in. I accepted. I told him I would be in on my lunch break to pick it up. He then called my phone 6 times during my 5 minute drive telling me to hurry up only for me to get there for him and the rest of the team to laugh at me and tell me it was just sold. He then lied to me and told me he couldn't get me financed fit the same dollar amount on other similar vehicles. The experience was a nightmare they have no ethics or integrity. More

I had the best car buying experience EVER at Mike Haggerty Volkswagen! First of all, I was in the market for a car but I didn't want to rush into buying any thing. I had NO clue which vehicle I wou Haggerty Volkswagen! First of all, I was in the market for a car but I didn't want to rush into buying any thing. I had NO clue which vehicle I would pursue. After seeing a Passat on the road, I put Volkswagen on my list of dealerships to check out. Seeing that it was rated a mid size car, I was afraid that it would not give me the leg room that I had grown accustomed to in my SUV. When I pulled up to the dealership, Charles met me with a smile and offered to help. I told him I wanted to take a look at a 2013 Passat and check out the leg room. We went over to the vehicle and before I even tried to get it, I moved the seat back. It kept going and going and going and to my amazement, once I got in, I had to move the seat back up! The interior and dash was impressive and I looked behind me (standing a 5'9") and there was still plenty of room! Now, I am ready to test drive. Initially, I drove the SE model. The feel was okay and I just figured I had to adjust to it. After test driving the vehicle, I needed to go home and get the vehicle that I potentially wanted to trade and my 6'5" brother to really put the car to the test. Now, the two of us are in amazement because not only did he not look or feel cramped in the vehicle, my salesman, Charles, happily sat in the back seat BEHIND him and he was not cramped either! When I retuned I had requested to test drive a 2014 Passat. The car I test drove was the TSI SEL...which has a 1.8 turbocharger engine. IMMEDIATELY, I felt the different from the SE and was in love!! We went back to the office to wrap up the paperwork. Little did I know that I was yet in store for the biggest treat of the day, Moe Atef, the finance director. OMG...he IS incredible!! I think I fell in love one more time! This guy was pleasant, witty, professional and sooo hassle free. Even if he was running a number on me with the numbers, I didn't feel it! We finished up the deal over an hour after closing and neither Charles or Moe seemed inconvenienced at all. I am excited about my Volkswagen journey...you should explore this option too. Mike Haggerty all the way!! More

This dealership is amazing and I am happy that I didn't get a car from another dealership. The experience I receive is something I wouldn't trade in fit anything. Arshan was wonderful in helping me didn't get a car from another dealership. The experience I receive is something I wouldn't trade in fit anything. Arshan was wonderful in helping me find a car that fitted me and I am still smiling from ear to ear. More

This was a fantastic experience. Arshan was helpful, professional, and knowledgeable. He went to the highest level of customer service when explaining the features of the Passat I eventually purchased. professional, and knowledgeable. He went to the highest level of customer service when explaining the features of the Passat I eventually purchased. When I noticed and mentioned the Blue Tooth feature, I was very pleased when he volunteered to set it up and explain how to use it, letting me take my time. I felt comfortable and not pressured during the entire process, even when negotiating a price. The finance director, Moe, was also great. He was friendly and made sure all of our questions were answered while not rushing through the process. Arshan made sure I did not leave having any more questions about the car I just purchased, and he told me to call him if I did. He also made sure I had a full tank of gasoline!! (not all dealerships do that). This dealership differs from those who have pushy employees who try to pressure you into buying something. I am comfortable recommending Mike Haggerty Volkswagen, Arshan and Moe, to friends and people I know. Thank you both for your high level of customer service!! More

I can't thank Arshan Almagir enough for making the sales transaction smooth and effortless. He took his time with me and I was able to get the car that I loved. I would recommend anyone looking to pu sales transaction smooth and effortless. He took his time with me and I was able to get the car that I loved. I would recommend anyone looking to purchase or lease a VW, to ask for Arshan. He's a people person and you'll be sure to love him. This is the second car I leased from this dealership and I've never encountered any problems, from sales, to financing (with Moe Atef) and to service. I would go back to VW for my third car when that time comes. Thanks Arshan and Moe, you guys were great. I love my new 2013 CC! More