Volkswagen of North Tampa - Service Center

Mike was terrific he kept us informed of the progress of the repair and was very pleasant. the repair and was very pleasant. More

Not sure the software update was completed waited over 4 hours due to “computer” breakdown by the service tech hours due to “computer” breakdown by the service tech More

The Service Advisor was courteous and very helpful. We did not have an appointment, but he got us right in. All in, I think we were there just under an hour. Thank you to Morgan Automotive Group and We did not have an appointment, but he got us right in. All in, I think we were there just under an hour. Thank you to Morgan Automotive Group and the Service Advisor that took care of us! More

Friendly staff, efficient service, clean waiting area. All work clearly explained and questions answered. Pleasant visit altogether. All work clearly explained and questions answered. Pleasant visit altogether. More

So many problems this time around. Ever since the acquisition of Reeves by Morgan Al the good people have left. I had an advisor leave before looking at my car. Got switched advisors. Ever since the acquisition of Reeves by Morgan Al the good people have left. I had an advisor leave before looking at my car. Got switched advisors. A tech that couldn’t find the problem I came for, then created another, and then that magically disappeared when I said not to look into it further. Then when I picked up my car because of a notice I got sent to pick it up, half the car was still apart with parts on the dashboard. While the advisors and manager were pleasant when fixing the problem given it was nearly out of their direct control, there wasn’t anything other than an apology. Reeves was a place I trusted, but not sure how much I can trust what Morgan is saying and probably won’t be coming back unless it’s to fix an issue they created. More

Fast service not pushy for other repairs needing to be done will be back for sure done will be back for sure More

Customer service is horrible. I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one kn I dropped off my car for service, two days later my service advisor quits and I didn’t get my car until a week later. My car sat there with no one knowing what happened. . . Now I was appointed a new service advisor that never answers the phone when I try to schedule an appointment for service. I leave a voicemail and don’t get a call back. I always have to call the main phone number for the service department and talk to the first service representative that picks up to get assistance. . It’s annoying and frustrating and I decided to switch to another Volkswagen location. More

Always kind and efficient! Easy to book. Honest about timing and my car was so clean after the complimentary car wash. Easy to book. Honest about timing and my car was so clean after the complimentary car wash. More

Fueron muy amables cuando llame para hacer una cita, me ayudaron con el nombre de la persona que me iba a atender. El dia de la cita la persona fue muy amable en todo momento. cita, me ayudaron con el nombre de la persona que me iba a atender. El dia de la cita la persona fue muy amable en todo momento. More

My experience with Volkswagen of North Tampa was absolutely horrible. I dropped my car off for a routine oil inspection and was told it would take four hours. It took SEVEN. Even four hours is too m absolutely horrible. I dropped my car off for a routine oil inspection and was told it would take four hours. It took SEVEN. Even four hours is too much. I never had this poor of an experience when this dealership was under Reeve's. More