Volkswagen of North Tampa - Service Center

I came in for a headlamp replacement, a recall, and replacement wiper blades. I had an appointment. Arrived early they checked me in and I began to work in the lobby. After about 2.5 hours I got a tex replacement wiper blades. I had an appointment. Arrived early they checked me in and I began to work in the lobby. After about 2.5 hours I got a text and was asked if I watched the video they sent me. I replied no I am busy working but I hope we are almost done. At this point my service advisor met me in the lobby and let me know she recommends approx $8500 of maintenance and repairs. 2 weeks prior they sent me an unsolicited email that my vehicle was worth just under $15k if I wanted to trade it in. I let her know I am not interested in spending $8500 on a vehicle they told me was worth less than $15k. Please just replace the headlamp, wiper blades, and perform the recall today. At this time she let me know they did not have the parts for the recall or the headlamp. That information would have been very useful 2.5hours ago. I feel my time was completely disrespected. Also feels borderline predatory for even suggesting $8500 in maintenance. When I purchased the vehicle from this dealership (previous owners of dealership) I prepaid for all the maintenance. This trip is the first time back for service/maintenance since all the prepaid was completed. I find it amazing that after having all that performed the next trip would cost so much. And if that is a legitimate charges I do not think a VW Atlas is a quality vehicle needed that much work with less than 69,000 miles. I do not feel comfortable returning for service or purchasing a new vehicle from VW of North Tampa. More

I’ve had the pleasure of working with Patrick Bellendier at the service desk twice now, and I can’t recommend him enough. The first time, I came in with a tire issue. Patrick went above and beyond by person at the service desk twice now, and I can’t recommend him enough. The first time, I came in with a tire issue. Patrick went above and beyond by personally contacting the tire warranty company, confirming my new tire was covered, and handling all the details—saving me the hassle entirely. The second time, my dad brought in my car while I was at work, and he couldn’t stop raving about Patrick’s service. He was attentive, pleasant, and kept my dad updated on the status of the repairs throughout the process. Patrick truly provides outstanding customer service, and I’m grateful for how easy he makes everything. Thank you, Patrick! More

Always happy with the service here at Volkswagen of North Tampa. They go above and beyond to take care of your needs and explaining or answering any questions that arise. They also gladly offer a free compli Tampa. They go above and beyond to take care of your needs and explaining or answering any questions that arise. They also gladly offer a free complimentary car wash included with your visit. I recommend this place and appreciate them more than they know. 5 star service! More

Patrick was outstanding, attentive to our needs, and expedited the oil maintenance. looking forward to the next visit expedited the oil maintenance. looking forward to the next visit More

Dustin was attentive, communicative and reached out to us to explain what our car needed. to explain what our car needed. More

Great experience very friendly kind professional Mandi was amazing and made sure. I was taken care of was amazing and made sure. I was taken care of More

I’ve had the pleasure of working with Patrick at the service desk twice now, and I can’t recommend him enough. The first time, I came in with a tire issue. Patrick went above and beyond by personally co service desk twice now, and I can’t recommend him enough. The first time, I came in with a tire issue. Patrick went above and beyond by personally contacting the tire warranty company, confirming my new tire was covered, and handling all the details—saving me the hassle entirely. The second time, my dad brought in my car while I was at work, and he couldn’t stop raving about Patrick’s service. He was attentive, pleasant, and kept my dad updated on the status of the repairs throughout the process. Patrick truly provides outstanding customer service, and I’m grateful for how easy he makes everything. Thank you, Patrick! More

Communication was excellent and they were honest about what was going on. It’s been rough since Reeves was bought out so this was my first really good experience. Things are looking up! what was going on. It’s been rough since Reeves was bought out so this was my first really good experience. Things are looking up! More

Ease of experience was great, service was great, Jakub was awesome and made the experience even better was awesome and made the experience even better More

Jakub Sztor was super helpful. He made the experience easy during a very stressful time. Thank you Jakub. He made the experience easy during a very stressful time. Thank you Jakub. More