Volkswagen of North Tampa - Service Center

Had vehicle in for an oil change. Next day oil light came on. Oil leaked out b/c plug was loose. Service mgr said I could have it towed back to dealer or tighten plug myself and put Next day oil light came on. Oil leaked out b/c plug was loose. Service mgr said I could have it towed back to dealer or tighten plug myself and put more oil in then be reimbursed for purchasing oil. Opted for visa gift card to reimburse instead of shop credit, as I will never go there again. As I was waiting for my vehicle one of their employees crashed a customer’s car while taking into the garage. I’ve seen more than enough to know to stay away from this dealership. Two weeks later still waiting to be reimbursed. More

Luis is the best. Even though it was a surprise that my warranty wouldn't cover what I needed to replace, he helped me make it happen! Even though it was a surprise that my warranty wouldn't cover what I needed to replace, he helped me make it happen! More

Great service! The quote given was the price at the end of the service! Well done. The quote given was the price at the end of the service! Well done. More

After getting an oil change and a tire rotation, I didn't expect for my tire pressure light to be on! Nothing major, but just kinda weird..... expect for my tire pressure light to be on! Nothing major, but just kinda weird..... More

thank you for your great customer service and a very nice comforting waiting area and complementary coffee comforting waiting area and complementary coffee More

Service writer made sure the required recall parts were available before they scheduled my service. Tech was very thorough and completed all tasks promptly. The Tech video is a great part of the service. available before they scheduled my service. Tech was very thorough and completed all tasks promptly. The Tech video is a great part of the service. More

My 2nd visit to the location and Joe has been consistent with his service. Believe there is another dealership closer to me but will continue to patron VW of North Tampa. with his service. Believe there is another dealership closer to me but will continue to patron VW of North Tampa. More

Michael Mahoney kept me informed every step of the way during my car’s service and was very promptly responsive to my texts/questions. during my car’s service and was very promptly responsive to my texts/questions. More

I wanted to give 3 stars, however I was not pleased with 3 things. I made an appointment in a day at a certain time. I called to inquire about my vehicle two days, after looking online to see the progress. 3 things. I made an appointment in a day at a certain time. I called to inquire about my vehicle two days, after looking online to see the progress. Finally 3 days without my car, the work is complete. I thought the purpose of making an appointment was so the wait is not as long. When I picked my vehicle up. There was an odor so strong inside my car. My radio presets were changed. The driver seat was adjusted in a position as if someone was laid back listening to the radio. Lastly I felt the cost was steep. Replacing a battery and a secondary hose cost me $1,068. In which $466.78 was labor and $53.67 was shop supplies/disposal and $81.88 was listed as battery concern and having to replace it. I thought that was part of the labor charge. So in reality the labor was $548.66. I did however appreciate the courtesy ride from work to pick my vehicle up. More

Dustin D. Was great. Easy to work with. Responsive and this location was able to fix my issue after the Wesley Chapel location sent me away without resolution. Was great. Easy to work with. Responsive and this location was able to fix my issue after the Wesley Chapel location sent me away without resolution. I will be back for any service needs. More