Volkswagen of North Tampa - Service Center

The vehicle had issues day 1 and the dealership (between VW and Maserati who sold the Jetta) did not resolve them. I returned the car to the dealership in less than 20 days. About 10 of the days, the car wa VW and Maserati who sold the Jetta) did not resolve them. I returned the car to the dealership in less than 20 days. About 10 of the days, the car was with Volkswagen. More

All the folks I've dealt with have been awesome : Dustin, Mandi, Jacob, Patrick & Kevin. Never pressured, always informative and willing to go above and beyond!! Mandi, Jacob, Patrick & Kevin. Never pressured, always informative and willing to go above and beyond!! More

Better than ever, and definitely a big step forward from the last group. Volkswagen of North Tampa has set a new, higher standard in customer service. Volkswagen of North Tampa is my favorite dealership, th the last group. Volkswagen of North Tampa has set a new, higher standard in customer service. Volkswagen of North Tampa is my favorite dealership, that wants my business, and listens to my requests, and it shows. I’m only on my second V.W. Jetta, and when it’s time for a change, you can tell that I’m only going to one dealership. Thank you Volkswagen of North Tampa for taking care of me, and my 89 year old Mother, and making sure that everything we needed was taken care of, and that my Mother was comfortable during our last visit. Mark B. More

Dustin was amazing. He’s super friendly and great at communicating. A honest guy and efficient He’s super friendly and great at communicating. A honest guy and efficient More

eecelent first experienxce at dealershp service depsrtment all good hope it stsys thst way.. Not like prior VW dealer in New Port Richey That became Lying theives By the yhe end of lease. Vehicle depsrtment all good hope it stsys thst way.. Not like prior VW dealer in New Port Richey That became Lying theives By the yhe end of lease. Vehicle is great .we had a2021 now a2024 hope it does not change More

Service went friendly, professionell and smoothly. I would recommend it. Pricing of some services seems to be above average. I would recommend it. Pricing of some services seems to be above average. More

if I could give zero stars I would. RUN they will hide things in your contract. not provide you a copy of the contract when you leave. they advised me with two options after I realized RUN they will hide things in your contract. not provide you a copy of the contract when you leave. they advised me with two options after I realized the fraudulent activity that had transpired which were less than subpar. When I tried to get into a lease which was one of the options the GM advised of, they then acted as if there were no vehicles available. My sales persons Michael and Fadi as well as the GM himself have not answered phone calls, text, messages left with people. They have my vehicle since Saturday February 16th. They told me they would Transport it, Yet had Fadi drive it back at high speeds over 75 miles. just to tell me that it wasn't fixed and he had to drive it back to Tampa which on both trips he was speeding in my vehicle that has bad shaking issues that were never disclosed to me. since the vehicle was was brought back I have heard nothing from VW in regards to my vehicle or getting into a lease or my contracts being canceled. This place is a NIGHTMARE to say the least. I have barely been able to eat concentrate and do normal day to day things since realizing that my 19k vehicle which should have been a little over 23k after the outrageous added taxes and fees and vw advantage and my 2k deposit is now reflecting as a 32k finance loan in the bank that financed me STAY AWAY RUN. More

Mandi was excellent from the time that I brought my truck in to the time that I picked it up. She has superb communication and was very understanding. She went above and beyond to make sure I was very well t in to the time that I picked it up. She has superb communication and was very understanding. She went above and beyond to make sure I was very well taken care of. More

My experience was good. My car was ready when promised and everything was completed as promised My car was ready when promised and everything was completed as promised More

Great service from my service advisor. He was very accommodating and helpful to me. Highly recommend. He was very accommodating and helpful to me. Highly recommend. More