Volkswagen of North Tampa - Service Center

There’s a VW service bulletin on the warning system the travel assist not available. This was not addressed when I was there. Plus it’s difficult to call in and just speak to a service person instead your travel assist not available. This was not addressed when I was there. Plus it’s difficult to call in and just speak to a service person instead your number is just for setting up a service appointment. I know this because I had an appointment a couple months ago and no service person returned a call to me to discuss my warning concern so I just didn’t go drive 40 minutes to talk to someone. I was given a business card, reads (D) number but still unable to talk to them. The sound the warning makes very often is the most annoying part of the warning. Just turn that off and I’ll be happy for now. More

The service Department at Volkswagen of North Tampa is by far the best one I’ve been to. The cleanliness and organization of the back shop is top notch. The advisers for the service center listen, answer, an far the best one I’ve been to. The cleanliness and organization of the back shop is top notch. The advisers for the service center listen, answer, and help guide in a way that you feel welcome, comfortable and appreciated that you are there. I honestly can’t praise this shop enough. I’m a happy customer. My first VW was purchased at same dealership, Volkswagen of North Tampa which is when this service department built a lasting relationship with me. My second VW was purchased at Kuhn Volkswagen off Kennedy Blvd. I returned to the Volkswagen of North Tampa for service with my second VW again because of Kevin, the manager at this Service Department.(Volkswagen of North Tampa) He is always a phone call or email away. I believe he goes the extra step to make sure his/Volkswagen customers are happy and taken care of, if you need to chat one on one about an issue with your vehicle he will. This guy listens and helps make it right or offer the best solution. Mandi, the service advisor for my current VW has been outstanding, compassionate and always helpful. Also very good in responding to any concerns or questions I might have. I’d also like to give a shout out to another service advisor named, Josh. He has been very helpful more than a few times with my previous VW and my current new one along with Kevin the manager. It is much appreciated and everyone at this shop seems to work well with each other. Advisers, managers and the back technicians. I filled out this survey because it’s worth noting this location goes above and beyond for any of its customers, including myself. Thank you for reading. Extremely satisfied! Good day More

Electric charger didn't come with the used car i purchased and should have. Went the dealer to complaint about it and they hand delivered it that evening! purchased and should have. Went the dealer to complaint about it and they hand delivered it that evening! More

Love the dealership and my service advisor,got me in and out. And very informative out. And very informative More

Josh and Kevin at the desk were great. Service technician Mike did a great job Service technician Mike did a great job More

They’re always so helpful and try their best to give you the discounts that are available. Thank you! the discounts that are available. Thank you! More

Every time I visit it’s always a great experience. Thank you for always being attentive. Thank you for always being attentive. More

Outstanding service. My car is always clean and fixed when I pick it up. Dustin is outstanding and always kept me informed of the status of my car. He is an outstanding e My car is always clean and fixed when I pick it up. Dustin is outstanding and always kept me informed of the status of my car. He is an outstanding employee. More

Time management needs improvement Appointments should only be given if parts are literally “at hand” and not in transit Pick up and bring back of the car service should be free of charge (as it is in Ge only be given if parts are literally “at hand” and not in transit Pick up and bring back of the car service should be free of charge (as it is in Germany Staff was nice Prices are too expensive in comparison with other VW dealers More

Very good customer service. big shout out to the manager of the service department kevin for fixing an issues that appeared during my time there! big shout out to the manager of the service department kevin for fixing an issues that appeared during my time there! More