Volkswagen of North Tampa - Service Center

Mostly good, just need more communication Daily updates would be good when it'll be in the shop for several days would be good when it'll be in the shop for several days More

Waited over 2 hours for simple oil change with a scheduled appointment. Drove away and dash lights up because mechanics did not reset after tire rotation. Had to return to dealership to complete the scheduled appointment. Drove away and dash lights up because mechanics did not reset after tire rotation. Had to return to dealership to complete the job. Unable to use facilities because water was shut off. Quality has consistently decreased over the past 3 years. More

They are thorough and professional and I appreciate the free shuttle service. Dustin is an extremely hard worker! I do wish there was better communication on wait time. I waited 3 hours before I asked for free shuttle service. Dustin is an extremely hard worker! I do wish there was better communication on wait time. I waited 3 hours before I asked for an update and it was suggested that I take a shuttle. I wish there was some sort of ETA app or there were hourly updates. More

I feel they always do their best to provide an excellent customer experience and explanation of repairs and service. customer experience and explanation of repairs and service. More

Always a great experience Dustin is an asset to your organization and someone to promote with in your group organization and someone to promote with in your group More

Have purchased my 2014beetle in December 2013. Normally, the wait time for servicing is acceptable not this time. Normally, the wait time for servicing is acceptable not this time. More

My service advisor Mandi was absolutely wonderful. She handled every thing very efficiently and happily. She handled every thing very efficiently and happily. More

I’ve been dealing with an ongoing issue with my VW and have had to bring it in for the same concern 4 times. The service team and specifically the service manager, Kevin and my service advisor, Amanda (Ma have had to bring it in for the same concern 4 times. The service team and specifically the service manager, Kevin and my service advisor, Amanda (Mandi) have been patient and helpful throughout the ongoing process. More

I ran into an issue with my vehicle that was serviced at this dealership. Even tho the vehicle was out of state now they did everything they could to help me out. Kevin went above and beyond. this dealership. Even tho the vehicle was out of state now they did everything they could to help me out. Kevin went above and beyond. More

Professional experience, timely service, courteous service folks, comfortable waiting area. Overall satisfied with entire experience. service folks, comfortable waiting area. Overall satisfied with entire experience. More