Volkswagen of North Tampa

Mandi is amazing. She is communicative, helpful and an advocate for her customers. I will request her next time I need services. I was displeased with the tech as they She is communicative, helpful and an advocate for her customers. I will request her next time I need services. I was displeased with the tech as they provided inconsistent videos of my car, did not understand what needed to be done and seemed overall confused by the issues my car had. Mandi has been there every step of the way to rectify these issues and I am very grateful. More

The service personnel is always courteous (Jakub Sztor) was very helpful at my last visit as I had made my appointment from the VW app and for the 3rd time the app shows the appointment, but it doesn’t ref was very helpful at my last visit as I had made my appointment from the VW app and for the 3rd time the app shows the appointment, but it doesn’t reflect at the dealership. More

Great service. I had a lot of questions and they were answered quickly and efficiently! I had a lot of questions and they were answered quickly and efficiently! More

Anita Kennedy and service quickly checked me in, and started the service of my car. started the service of my car. More

He was very quick and thorough in finding a car that covered all me needs covered all me needs More

This dealership takes the cake at being one of the worst dealerships I have ever dealt with. From day one this entire process was a total NIGHTMARE. From dealing with a dishonest salesman who told me things dealerships I have ever dealt with. From day one this entire process was a total NIGHTMARE. From dealing with a dishonest salesman who told me things as simple as the car had an oil change (never happened) to not following through with their commitments. The store GM named Hadi was very rude with handling my concerns and clearly didn’t care very much about my situation. Here’s the list of things promised that were never properly handled. 1. Was told an oil change was completed when the car went through the shop. The salesman even insisted that it was done. It clearly was not. 2. The hood of the car had several paint chips with rust underneath bubbling up. Hood was not properly repainted as promised. 3. There were several paint chips from rocks hitting the car previously that I was promised would be fixed upon delivery of the vehicle. None of which were done. Side note that when I brought the concern up with the salesman and manager they ARGUED with me telling me that was never said in the show room. All of this was a yelling at me situation. 3.The car had an issue a few days after the car was purchased. I brought up my concerns with the dealership and couldn’t get a clear answer if they would be fixed or not. 4. My temp tag expires today, the sales manager offered to overnight it which I replied “yes,thank you” to. Apparently that wasn’t a direct response to his question so he never overnighted it to me when he was supposed to. 4. When I called the GM with my concerns he didn’t really seem to care what I had to say other than to say sorry what’s done is done we can’t change that now. And that I can bring the car back for a refund if I want. I would not send my worst enemy to this dealership. More

They communicated with me clearly what was to be done what needed done and when it would be done by completely satisfied what needed done and when it would be done by completely satisfied More

Excellent customer service from start to finish. Check in was fast and easy. Staff was friendly and knowledgeable. Check in was fast and easy. Staff was friendly and knowledgeable. More

Mandi, Andrew and Russ were so great to work with. It was one of the smoothest and best car purchases I’ve made. I live in Wesley Chapel and will make the drive for such great service! It was one of the smoothest and best car purchases I’ve made. I live in Wesley Chapel and will make the drive for such great service! More

Jakob my service advisor was very helpful and got me in & out in good timing especially for a minute appointment out in good timing especially for a minute appointment More