Volkswagen of North Tampa

I had a poor experience with the VW dealership located in North Tampa. I received an offer for an oil change and multi point inspection for $39.99. At the time I thought that this was a good price, so I sche North Tampa. I received an offer for an oil change and multi point inspection for $39.99. At the time I thought that this was a good price, so I scheduled my service over the phone with the representative that extended this offer. It was not until after the service was completed that I was informed that this was the base price not including labor, oil, or parts. In reality the total for this service was over $65. Additionally, I did a post inspection on my vehicle and found that the engine air filter box had a broken latch and was missing one of the three mounting grommets on the bottom of the box. I contacted the service center to address this issue, and the service representative that I spoke with ensured me that the broken part would be replaced at no cost to myself. They scheduled me an appointment to have the engine air filter box replaced. During this appointment, I waited an hour to be told that they had to order the part and that it would take about a week for the part to arrive in shop. I waited over two weeks but did not receive any update on the status of this part. I had to call the service center to inquire about the status of the replacement part and was told that it was in house. At this point I did not want to schedule another appointment and wait an additional hour or more to have this part replaced, so I asked if I could pick the part up and replace it on my own. I was informed that this would not be a problem. However, when I went to pick up the part there was mass confusion on the situation. I was eventually able to successfully pick up the part at the promised no cost, but this was very frustrating situation. More

Great service! Quick and easy. Dustin is the absolute best. He is kind and friendly! Quick and easy. Dustin is the absolute best. He is kind and friendly! More

This dealership gave a straight forward price, super fast to contact back and reliable great overall. to contact back and reliable great overall. More

People are always friendly and easy to deal with. Dealership is clean and we also enjoy looking at new cars. Dealership is clean and we also enjoy looking at new cars. More

Dustin was knowledgeable and communicative throughout the repair process. I’ve had Dustin as my point person since I’ve purchased my vehicle and it is always a pleasure. repair process. I’ve had Dustin as my point person since I’ve purchased my vehicle and it is always a pleasure. More

Mandi was very helpful and shows a lot of professionalism. Great service experience that u don’t see nowadays ! professionalism. Great service experience that u don’t see nowadays ! More

Samantha, James and Chib were great to work with. They were pleasant and not like any other car sales experience I’ve had in the past. From start to finish I was in and out quickly with a seamless tr They were pleasant and not like any other car sales experience I’ve had in the past. From start to finish I was in and out quickly with a seamless trade in of my old vehicle for a brand new one! Thank you to the team at VW of North Tampa! More

Locating the service area was very confusing but staff were friendly and it was easy to communicate with the rep and techs via email. were friendly and it was easy to communicate with the rep and techs via email. More

We bought the car on Saturday when the parts department was closed. There were no rubber mats in the car which were included with the car. The dealership said we could not get them because it was Saturday was closed. There were no rubber mats in the car which were included with the car. The dealership said we could not get them because it was Saturday When we got home we called and asked them to send the rubber mats and the sales person and management staff said that was not something they did. They said we had to drive ( over 3 hours) to come pick up the mats.We suggested that they contact another local dealer which was closer to us so that we could get the mats, but there was no acknowledgment on the phone and no acknowledgment that they had done anything wrong. Finally I asked if the salesperson would get back to me the next day and he said he would. So far it has been three days and we have not heard back from the dealership. Their customer service is very lacking and they have no solution other than we drive 3 hours to pick up our mats. There is no concern for the customer. More

Excellent service, the shuttle service was incredible did not have to wait neither for the shuttle or for them to receive my car not have to wait neither for the shuttle or for them to receive my car More