Volkswagen of North Tampa

This dealership takes the cake at being one of the worst dealerships I have ever dealt with. From day one this entire process was a total NIGHTMARE. From dealing with a dishonest salesman who told me things dealerships I have ever dealt with. From day one this entire process was a total NIGHTMARE. From dealing with a dishonest salesman who told me things as simple as the car had an oil change (never happened) to not following through with their commitments. The store GM named Hadi was very rude with handling my concerns and clearly didn’t care very much about my situation. Here’s the list of things promised that were never properly handled. 1. Was told an oil change was completed when the car went through the shop. The salesman even insisted that it was done. It clearly was not. 2. The hood of the car had several paint chips with rust underneath bubbling up. Hood was not properly repainted as promised. 3. There were several paint chips from rocks hitting the car previously that I was promised would be fixed upon delivery of the vehicle. None of which were done. Side note that when I brought the concern up with the salesman and manager they ARGUED with me telling me that was never said in the show room. All of this was a yelling at me situation. 3.The car had an issue a few days after the car was purchased. I brought up my concerns with the dealership and couldn’t get a clear answer if they would be fixed or not. 4. My temp tag expires today, the sales manager offered to overnight it which I replied “yes,thank you” to. Apparently that wasn’t a direct response to his question so he never overnighted it to me when he was supposed to. 4. When I called the GM with my concerns he didn’t really seem to care what I had to say other than to say sorry what’s done is done we can’t change that now. And that I can bring the car back for a refund if I want. I would not send my worst enemy to this dealership. More

My 22 Arteon had several revisits for service. Decided to bring it to VW in Port Richey. Technician determined the cause promptly and placed parts on order. One visit, the roof was damaged b Decided to bring it to VW in Port Richey. Technician determined the cause promptly and placed parts on order. One visit, the roof was damaged by service and had to take it to the soft shop for repairs and paint. More

They are quick attentive the pricing is competitive and my car was done on time. my car was done on time. More

They communicated with me clearly what was to be done what needed done and when it would be done by completely satisfied what needed done and when it would be done by completely satisfied More

Excellent customer service from start to finish. Check in was fast and easy. Staff was friendly and knowledgeable. Check in was fast and easy. Staff was friendly and knowledgeable. More

A difficult issue was fixed after three attempts. The technician was knowledgeable and cordial, so it was the contact person, Mandi. The technician was knowledgeable and cordial, so it was the contact person, Mandi. More

Mandi, Andrew and Russ were so great to work with. It was one of the smoothest and best car purchases I’ve made. I live in Wesley Chapel and will make the drive for such great service! It was one of the smoothest and best car purchases I’ve made. I live in Wesley Chapel and will make the drive for such great service! More

Jakob my service advisor was very helpful and got me in & out in good timing especially for a minute appointment out in good timing especially for a minute appointment More

At first the technicians were not able to fix the issue, but they did a good logical discarding job until they found the solution. Also, they provided an excellent customer service. but they did a good logical discarding job until they found the solution. Also, they provided an excellent customer service. More

Mr. Li is super to identify and fix the problem bothering us that the other dealership couldn’t fix it. us that the other dealership couldn’t fix it. More