Volkswagen of North Tampa

Awesome staff always in point and the most amazing service in Florida, great job as always service in Florida, great job as always More

It was a pleasure to work with Nick. He was very knowledgeable, kind, and my the process of purchasing a vehicle a breeze! He was very knowledgeable, kind, and my the process of purchasing a vehicle a breeze! More

Very friendly customer service eager to help and answer questions. Estimated time of service completed on vehicle was very accurate. questions. Estimated time of service completed on vehicle was very accurate. More

I was apprehensive to bring my car in as I went to a closer mechanic and was told what was wrong with my vehicle. I’m glad I spoke with the parts department and heeded their direction as the issue could closer mechanic and was told what was wrong with my vehicle. I’m glad I spoke with the parts department and heeded their direction as the issue couldn’t be replicated with the VW service dept. More

Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

It was supposed to be a standard, factory recommended annual service, but then when they did their video inspection, they also said we needed to align the tires, clean the filters, the fuel injection and annual service, but then when they did their video inspection, they also said we needed to align the tires, clean the filters, the fuel injection and other things (adding up up 700 USD), none of which was captured in the video inspection More

10/10 service. Friendly and efficient, good price, and great customer service. Would return here. Friendly and efficient, good price, and great customer service. Would return here. More

Terrible. Went into purchase an Atlas at a specific price that was understood to be the out the door price. No mention was ever made about taking my trade in v Went into purchase an Atlas at a specific price that was understood to be the out the door price. No mention was ever made about taking my trade in value off of MSRP to get to the negotiated value I had discussed with the sales manager over the phone and text messages. Drove 1.5 hrs wasting my entire evening and went through the sales paperwork and got to finance to finally figure out the clarity of the situation. The sales manager took $0 off MSRP and even portrayed a false negotiated out the door price but in reality it was just MSRP less my trade in. Terrible way to conduct business and a great way to waste a buyers time. Finance and my first sales rep were great though. The sales manager is a scam artist who isn’t honest. Feel free to contact me for text receipts. More

I can't possibly express my gratitude for the help I received from Terrence and the manager Russ at VW north Tampa. They worked some dang Christmas MAGIC!!! And I'm beyond excited!! received from Terrence and the manager Russ at VW north Tampa. They worked some dang Christmas MAGIC!!! And I'm beyond excited!! More

Buena atención y servicio de todos los trabajadores mi reconocimiento para Rafael por su tiempo y dedicación reconocimiento para Rafael por su tiempo y dedicación More