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89 Reviews of Volkswagen of Naples - Service Center
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January 20, 2015
A very good experience with the service dept. Dealing with Sergio Ruiz in the service dept. and Service Manager Jeff Tolar was a pleasant and reassuring experience. My car had electrical problems Dealing with Sergio Ruiz in the service dept. and Service Manager Jeff Tolar was a pleasant and reassuring experience. My car had electrical problems from a flood and was not working, and my insurance company was denying the claim. Jeff had my car brought to the dealership and gave me a loaner at no charge. Finding the cause of the car's problems was difficult and time consuming but either Jeff or Sergio stayed in contact with me along the way so I always knew what was happening and why. Any time I had a question, Sergio and Jeff were available by phone and never seemed to rush me. When all was said and done, the service technicians were able to pinpoint where the water had caused the problems, and trading the loaner in for my car was easy. When I walked out of the office I actually felt good about having my car serviced, and I REALLY wanted to buy a Toureg TDi. More
by PJM
Employees Worked With
Jeff Tolar, Sergio Ruiz
December 19, 2014
Feeling ripped off Two emails to the finance manager, Tim Daly, and 2 emails to the service manager, Scott Roth, have both gone unanswered. My next step is to contact th Two emails to the finance manager, Tim Daly, and 2 emails to the service manager, Scott Roth, have both gone unanswered. My next step is to contact the owner of the dealership and Better Business Bureau. More
by Louisa
Employees Worked With
Ted Daly
September 29, 2014
never again expensive, frustrating, inadequate, unfair, condescending, incapable, abusive, and i could go on forever. no one has touched this car other then this expensive, frustrating, inadequate, unfair, condescending, incapable, abusive, and i could go on forever. no one has touched this car other then this service location, trusted their word and "the brand" behind finally after the car "broke down" before 60k .... an independent shop changes the spark plugs, wires and related pieces that should've been changed by the dealership to who I paid on timely manner... and voila,... the car runs normal again. The mystery has been resolved, the dealership is incapable of changing spark plugs, reading the computer report, the VW costumer care can't help. So... I guess my only choice is to voice my disappointment as many times and to as many people I can. NEVER AGAIN VW More
by fernandozabala
Employees Worked With
the service manager
September 26, 2014
service I don`t know where you got all those good reviews, probably paid people for that! it`s my worst experience-worst dealer I ever had. I drive 60,000 mil I don`t know where you got all those good reviews, probably paid people for that! it`s my worst experience-worst dealer I ever had. I drive 60,000 miles a year and have 3 cars, i know what I`m talking about. I went for maintenance at 40,000 and when I came back for my 50,000 and they pretend my car was never maintained there! I`m bringing my car soon for the third time for the same problem...and i can go on. You are better of in Fort Myers. More
by Jado
Employees Worked With
Sergio, Jeff, Alex
June 26, 2014
Game in for service, bought a car We purchased a Beetle a year ago from Lux at VW of Naples. We brought it in for an oil change and after talking a while with Lux about other VW vehic We purchased a Beetle a year ago from Lux at VW of Naples. We brought it in for an oil change and after talking a while with Lux about other VW vehicles and taking a test drive, we ended up trading in the Beetle on a new Passat. We had been considering something a little bigger for a few months, but had not considered a Passat. We were very impressed with the interior room, the options and the price for the TSI-SEL. Beautiful car, we love it! More
by jvober
September 14, 2013
I was in for my 10,000 mile check up. The service people were very friendly and great service. While I was waiting for my car I talked to my salesman who is very nice too. He showed me the new convertible. were very friendly and great service. While I was waiting for my car I talked to my salesman who is very nice too. He showed me the new convertible. I drove one and ended up trading my current beetle for the new vehicle. Everyone was very nice. More
by lillybelle2
December 31, 2012
I have been a Naples VW Service customer for some time and have always received blue ribbon service working with George. When my repair estimate exceeded what I was willing to put into my 2006 Beetle, Geo and have always received blue ribbon service working with George. When my repair estimate exceeded what I was willing to put into my 2006 Beetle, George, at my request, put me in touch w Marty. Marty, Chuck and team were great. Thank you. More
by Jane
Employees Worked With
George in VW Service, Marty Ingesoulian, Chuck Whitley
June 26, 2012
Well, I went in to complain about a scuff to my front bumper on my wife's 08 V.W. Beetle...the next thing I knew, I was mezermirized by a 2012 used, black turbo beetle...I thought since I just bought mys bumper on my wife's 08 V.W. Beetle...the next thing I knew, I was mezermirized by a 2012 used, black turbo beetle...I thought since I just bought myself a used Mercedes dream car, I could at least upgrade her 08, to a cool, man's car, who I don't mind washing, and polishing a few times a week. We love it. Joe Silva was the only guy who sent me emails often, and sent me letters knowing he was there for me. He was. So was Marty Ingesoulian. All were "face to face" fair and resonable. Will be back, and will send as many of our envious friends there also. Thanks, Tom and Karen Janicky. More
by tkjeagle
Employees Worked With
Marty Ingesoulian
February 28, 2011
I had to have my car in for it's 20K service and a few other things and David Wright was amazing! He did what I ever I asked him to do, or not to do with my car with no argument. It was great Customer S other things and David Wright was amazing! He did what I ever I asked him to do, or not to do with my car with no argument. It was great Customer Service! My salesman, Joe Silva has been the greatest person to deal with since the delivery of my VW in 2009. Both of these gentlemen are a real asset to VW of Naples! More
by sue2ms
Employees Worked With
David Wright and Joe Silva
