Volkswagen of Naples - Service Center

A positive experience This was the most pleasant experience I have ever had at a car dealership. Everyone, from the person on the phone, to the people at the desk and th This was the most pleasant experience I have ever had at a car dealership. Everyone, from the person on the phone, to the people at the desk and the random worker's smile -- all gave the appearance of caring about the customers and their cars. I want to especially single out Ali and Alex, both of whom were especially helpful and friendly. Bravo to the manager, who is ultimately responsible for what happens. More

Worst dealership Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer ser Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer service, will not recommend them to anyone.They treat you with no respect at all!!!! More

Best customer service Perfect speedy and always correct. Vw of naples will always have my business. They understand the value of time and always work their hardest to make Perfect speedy and always correct. Vw of naples will always have my business. They understand the value of time and always work their hardest to make sure the job gets done ? More

Erin is patient with procrastinators! Erin has been so patient and kind with us. We first got in touch with her through word of mouth, my mom in law had such a great experience when she le Erin has been so patient and kind with us. We first got in touch with her through word of mouth, my mom in law had such a great experience when she leased her car, she put us in touch. Erin has been so great, we've had a few hurdles (unrealated to her or the dealership) but she's been super nice and professional through and through. Thank you Erin for your humor and professionalism! More

costly repair with disappointing results My 2007 EOS needed two repairs-the convertible top would not open properly and the check engine light was on i was given an estimate of $1500. 2 day My 2007 EOS needed two repairs-the convertible top would not open properly and the check engine light was on i was given an estimate of $1500. 2 days later I picked up the car and before leaving attempted to open the convertible top. It functioned in the same manner as when i brought the car in, as if nothing had been done to fix the problem. I tried several times to make it work but was unsuccessful. The service advisor took the car back into the shop and after a short wait the car was brought back out with the top functioning properly. I was told it just needed an adjustment making me question the original costly repair if an adjustment was all it needed. Several days later the low coolant light came on requiring another visit to the dealership. After a pressure test of the system I was told that a thermostat gasket was improperly installed and needed to be replaced This service experience is unacceptable. I have decided I will not use Volkswagen of Naples for any other service or car needs and will be seeking a more reputable service provider Regrettably. Bob Kary More

Excellent service Jose was quick and responsive straight out of the door. I informed him of my situation and my time shortage to which he was very sensitive and empathe Jose was quick and responsive straight out of the door. I informed him of my situation and my time shortage to which he was very sensitive and empathetic of. The process was smooth and effortless. Jose made the process painless and stress free. More

Service Department I brought my Passat back to Volkswagen of Naples after having the car serviced there last week. The break squeal when I start out. The car has 15,000 I brought my Passat back to Volkswagen of Naples after having the car serviced there last week. The break squeal when I start out. The car has 15,000 miles on it and this problem just started. The service rep was good both when I brought in last week and today. He pulled the car's record and went into a office. The service manage came out and explained that the breaks were found to have no problems and that breaks do squeak when you first start out.He came across as on the arrogant side. I stated why did this problem didn't happen before now OR on other cars I have driven. He stated"It just happens" No wonder the service department waiting room had one only person waiting for their car. Another blemish on Volkswagen. I left disgusted. More

Car buying pleasure Everyone here was amazing. Joe, Mickey, and Keith were great. What a great deal and easy buying experience. Absolutely the best car buying experience Everyone here was amazing. Joe, Mickey, and Keith were great. What a great deal and easy buying experience. Absolutely the best car buying experience I have ever had. Amazing. Thank you so much More

Glad to find the perfect team to help me. I had a Jetta 2011 which I love, but since I get the car I had a issue with the door locked so I was so tired to go back and for from the service with I had a Jetta 2011 which I love, but since I get the car I had a issue with the door locked so I was so tired to go back and for from the service with the same problem and never get fixed correct. I stopped by the dealership and see what options that I had I was looking for my favor salesman Michael Schutt but unfortunately for me he wasn't there and he isn't anymore a salesperson now he is the financial manager which make me so happy because he helped a lot too with all my situation. I would like to take a moment to thank to Saul Hernandez for introducing me to Erin Presley she listens and hears what I need and what I want, she delivers. She is friendly, kind, honest, and what is most important to me is that she listens and she looks the best option for customers, she plays straight without confusion. I wasn't expecting to get a 2016 Volkswagen Passat thank you so much for everything Erin your the best! More

Assistance I drove into the dealership and Kyle helped me hook up my Bluetooth phone. Later I texted him from out of town with another issue and he helped me fix I drove into the dealership and Kyle helped me hook up my Bluetooth phone. Later I texted him from out of town with another issue and he helped me fix the problem. AND it was his day off!!! He definitely will be my to go to guy from now on! AND he's cute, too! Granny. More