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Volkswagen of Naples - Service Center

Naples, FL

4.4
86 Reviews

86 Reviews of Volkswagen of Naples - Service Center

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July 29, 2017

Erin is patient with procrastinators! Erin has been so patient and kind with us. We first got in touch with her through word of mouth, my mom in law had such a great experience when she le More

by Nflevitus89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Presley
Jul 31, 2017 -

Volkswagen of Naples responded

Nflevitus89, thank you for taking the time to write us a review! We are very happy to hear that Erin went above and beyond to help you out with any questions or hurdles you had, making sure you had the best possible experience! Thank you for choosing us and we look forward to seeing you again sometime!

May 18, 2017

costly repair with disappointing results My 2007 EOS needed two repairs-the convertible top would not open properly and the check engine light was on i was given an estimate of $1500. 2 day More

by bob kary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guage
May 22, 2017 -

Volkswagen of Naples responded

Mr. Kary, Thanks for taking my phone call today, and communicating in greater depth about your dissatisfaction. We value your input and appreciate your feedback. It’s always disappointing when we do not meet someone’s basic expectations. Certainly, we have room to improve and will use this example as way to grow. We apologize for the outcome of your most recent visit and hope to regain your trust in the future. Mike Williams

February 20, 2017

Excellent service Jose was quick and responsive straight out of the door. I informed him of my situation and my time shortage to which he was very sensitive and empathe More

by Richard Rego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Martinez
Feb 21, 2017 -

Volkswagen of Naples responded

Richard, thank you for taking the time to leave us a review. We are happy to hear that Jose was very accommodating and understanding of your time needs, making sure to provide you with a hassle-free and quick. Thank you for choosing us!

January 18, 2017

Service Department I brought my Passat back to Volkswagen of Naples after having the car serviced there last week. The break squeal when I start out. The car has 15,000 More

by dissatisfied
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I do not know
Jan 25, 2017 -

Volkswagen of Naples responded

Dear Valued Customer, At Volkswagen of Naples, we strive to make every experience, whether it is in our Sales Department or our or Service Department, the best it can possibly be for our clients. We have some of the best people in the industry working for us, who have genuine concern for your automotive needs. You, as our customer, deserve that. Your satisfaction is our biggest priority, and we are very sorry that we failed you. We will make every attempt to strengthen our relationship and remedy the situation concerning your brake system. We won’t be happy until you are, so please contact us directly to give us the opportunity to make things right.

December 07, 2016

Car buying pleasure Everyone here was amazing. Joe, Mickey, and Keith were great. What a great deal and easy buying experience. Absolutely the best car buying experience More

by bryan belcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micky Joy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Oliver, Keith Ahearn
Dec 07, 2016 -

Volkswagen of Naples responded

Bryan, thank you for taking the time to write us a review, and congrats on the new car! We are pleased to hear that our sales staff were able to give you the best car-buying experience possible! Thank you for choosing us at VW of Naples, where we always strive to deliver the car and the experience.

April 01, 2016

Glad to find the perfect team to help me. I had a Jetta 2011 which I love, but since I get the car I had a issue with the door locked so I was so tired to go back and for from the service with More

by Paola28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Schutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Hernandez, Erin Presley
Apr 29, 2016 -

Volkswagen of Naples responded

Awesome Paola! Mike is indeed now in our finance department, but it sounds like you had a great experience with Erin. Your story is fantastic, and we're so happy we could help to get you into such a beautiful new car! Hopefully we have earned a customer for life! Best Regards, Mark MacLaughlin - Online Experience Manager

February 10, 2016

Assistance I drove into the dealership and Kyle helped me hook up my Bluetooth phone. Later I texted him from out of town with another issue and he helped me fix More

by Nana Judi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Harsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2016 -

Volkswagen of Naples responded

Sounds like our Kyle has an admirer! I'm so happy that we was able to help you out. Have a fantastic day, and thank you so much for being a part of the Volkswagen of Naples family! Best Regards, Mark MacLaughlin - Online Experience Manager

November 18, 2015

Recall Bought my VW last week and was told their was a recall on the clock spring and VW would take care of it free of charge. Set an appt up when I bought t More

by Bwells52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
Nov 30, 2015 -

Volkswagen of Naples responded

We're happy to help! Glad everything got resolved in a timely manner, and Alex was able to take good care of you. Best Regards, Mark MacLaughlin - Online Experience Manager

July 26, 2015

Excellent Sales and Service We have now owned four Volkswagen cars (of all makes/models). The service department was what first sold us on the Naples Volkswagen dealership. We More

by cwheel2402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 29, 2015 -

Volkswagen of Naples responded

Thank you so much for the kind review. I'm very happy to hear that we have earned your business with both our sales and service departments. Keeping our clients happy throughout the ownership of their vehicle is the most important thing to us. I'm so pleased we have been able to earn your loyalty. Enjoy the latest addition, and make sure to stop by and see us again soon. Best Regards, Mark MacLaughlin - Online Experience Manager

May 15, 2015

Terrible service department!!!! Do not bring your car to VW !!! Replaced extra parts with no consent from myself and the manager refuses to call me back at all! Terrible customer ser More

by M4nth444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 01, 2015 -

Volkswagen of Naples responded

We are disappointed you chose to tag our entire dealership for an issue you apparently had with our service department. Our dealership does not, and would not, perform service without consent from any owner. Furthermore, our attempts to contact you privately through DealerRater in order to address your issues, have been ignored. We take our online reviews very seriously, as demonstrated by our status as one of the highest rated Volkswagen dealerships in the country. Our reputation is extremely important to us, and we go the extra mile each and every day to ensure that our customers remain loyal to us. Best Regards, Mark MacLaughlin - Online Experience Manager

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