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Volkswagen of Naples - Service Center

Naples, FL

4.5
92 Reviews
Call Service Center (855) 563-2417

92 Reviews of Volkswagen of Naples - Service Center

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September 21, 2023

Great dealership. Always courteous, prompt and clean facilities. Very helpful and informative with the service they provide. More

by bernierealtor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mazzotta
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Sep 26, 2023 -

Volkswagen of Naples responded

Thank you Bernie for trusting your vehicle to us for your service needs. We greatly appreciate your business!

September 17, 2023

Cal and Sebastian were very helpful with taking care of my car, and let me know what further work I’m needed with my car. More

by TCLAP816
Recommend Dealer
Yes
Employees Worked With
Ruben Glamyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cal and Sebastian
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Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for taking the time to send in a review. Cal and Sebastian are very helpful and will try their hardest for their customers. We greatly appreciate your business!

September 17, 2023

Work done correctly, promptly and courteously. Could not ask for more.Staff are very people friendly. More

by ticomoreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Donotknowlastname
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Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for your review and for the 5 stars! We greatly appreciate your business!

September 17, 2023

Everyone was so very nice. I had no appointment but they took me right away. More

by lmh0890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cal
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Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs! We try our hardest to accommodate our customers schedules.

September 16, 2023

Always a pleasant experience going in for service at this dealership. Friendly staff and very efficient getting service completed. More

by SHERYLJCHAMBERLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for your kind words and for the 5 stars! We try our hardest to earn your business every time you visit our dealership.

September 16, 2023

Excellent service Allysa great. Took. Are of my problem quickly and efficiently . Quick and efficient More

by Jfeld43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for your review. We try to get you back on the road as quickly as possible.

September 15, 2023

This dealership is professional from the minute you call to schedule an appointment, communicating through the service and during pick up. More

by enfdtara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for your review and for the 5 stars! We try our hardest to earn your business every time you visit our dealership.

September 15, 2023

The best service in the area. Alyssa is terrific and professional. The gentleman in the service area were most helpful. More

by FLYANGLER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for trusting your vehicle to us for your service needs and for the 5 stars! We agree with you, Alyssa is terrific and professional. She will go out of her way to make sure her customers have been well taken care of.

September 15, 2023

Essay requirements do not encourage participation. Multiple choice numbers easy pick one. Mandatory note results in deletion More

by BR0KNGLSS187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Franks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Volkswagen of Naples responded

Thank you for the 5 stars! We greatly appreciate your business!

September 12, 2023

I feel highly taken advantage of to pay $ 500 for a new battery. My next service / repair will be with another garage but not with VW ! You lost my trust. More

by FULLHOUSE758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
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Sep 13, 2023 -

Volkswagen of Naples responded

I am sorry to read your feedback. I understand that our Service Manager, Mike Williams left a message for your as well as sent you an email. The charge for a new battery includes reprogramming your vehicle once the battery is changed. Mike will be reaching out to you again today. If you would like to reach him his email is mwilliams@vwofnaples.com or at 239.435.3201 x 2201.

Sep 13, 2023 -

FULLHOUSE758 responded

I am sorry I have not heard from the service manger and not received an email I recall Any garage reprograms the vehicle after battery exchange and none charge $495 At this point , what’s done is done. I am still a big fan of VW , just will use more caution next time I am in need of service.

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