Volkswagen of Naples

My sales experience at VW Naples Rex was extremely knowledgeable on our Passat. He spent the time to explain the features and how we could view the tutorials on our own time at home. Rex was extremely knowledgeable on our Passat. He spent the time to explain the features and how we could view the tutorials on our own time at home. The total time to test drive, do all the paper work and meet the service team and pick up the car took about 2.5 hours. He paired my phone into the Passat's Bluetooth. I would definitely recommend Rex to my friends and associates. More

JaciO The staff is phenomenal. They are absolutely wonderful the quality of service is top shelf. Anything that they can possibly do to make your experien The staff is phenomenal. They are absolutely wonderful the quality of service is top shelf. Anything that they can possibly do to make your experience perfect they are willing to do. I can't speak highly enough of the staff and service. Thank you one and all. More

Time for a VW The lease on my second Audi convertible was up and I was looking for something a little more practical. The Audi SUV's all seemed too large, but VW h The lease on my second Audi convertible was up and I was looking for something a little more practical. The Audi SUV's all seemed too large, but VW had a Tiguan SUV that fit my needs perfectly and I bought one. A real plus is that the Audi salesman was able to help us buy a VW, which wouldn't have been possible years ago. I've dealt with the Audi dealership for six years now and can't come up with one possible thing to complain about. I'm hoping that my dealings with VW are the same, but I can't imagine that they won't be. They're made me a customer for life. More

excellent overview lease to purchase excellent overview of leasing to purchasing. got us in a new car, with our required payments and down. Knowledgeable, courteous, and professional exce excellent overview of leasing to purchasing. got us in a new car, with our required payments and down. Knowledgeable, courteous, and professional excellent experience. would highly recommend and return. More

Totally painfree. Once the decision w made, it was a no-brainer. The experience was totally pain free even when it got down to making the payment. The price was in ra Once the decision w made, it was a no-brainer. The experience was totally pain free even when it got down to making the payment. The price was in range and as quoted, no add-ons or extra unexpected fees. The car was exactly as described, no surprises except for how enjoyable the car is to drive. Love my MINI - which I'd done it sooner! More

Great Experience. Ted was very knowledgeable and dedicated salesperson. His focus being to guarantee that his customer is completely happy with the car he chooses. He Ted was very knowledgeable and dedicated salesperson. His focus being to guarantee that his customer is completely happy with the car he chooses. He is very patient in the selection process. I would most definitely purchase another car from him and recommend him to friend and family. More

GREAT EXPERIANCE TO PURCHASE A ACAR BY INTERNET It was so much easier to avoid all the hassel at the dealership to purchase a car over the internet by e-mail. Michael SCHUUT Sales person was very po It was so much easier to avoid all the hassel at the dealership to purchase a car over the internet by e-mail. Michael SCHUUT Sales person was very polite gentle and helpfull and we purchase a new car setteled by e-mail . we went dealership just to sign papers and took delivery of the car by less than an hour. Robert Lombardi was very pleasent and took time to teach my collage going daughter for her 1st car. we were extreemly happy with both of them along with finance manager Ted Daly. All 3 of them treated us with respect and gentleity. More

Outstanding Jeff was very pleasant, courteous, and answered all our questions in a way in which we could understand. He was extremely knowledgeable and well-info Jeff was very pleasant, courteous, and answered all our questions in a way in which we could understand. He was extremely knowledgeable and well-informed. More

Great place to purchase a car Had a very pleasant experience, from the time I walked on the lot. I received undivided attention, which is very important when making such a big dec Had a very pleasant experience, from the time I walked on the lot. I received undivided attention, which is very important when making such a big decision. Thomas Nagy was very professional and straight forward. He answered all my questions and gave me direction. It was a very positive atmosphere - I will be back to purchase another vehicle in the future. More

OUTSTANDING service and attention to detail I recently had an event that required me to seek out a new vehicle , and i needed it right away. I haven't dealt with a car dealer in a good amount I recently had an event that required me to seek out a new vehicle , and i needed it right away. I haven't dealt with a car dealer in a good amount of time and this had my anxiety high. I was looking for a quality auto at my current price point and felt i had few options that would fill my desire for reliability, safety and performance. I looked into various automobile dealers and specs but felt i owed good solid German engineering a try , and reached out to Volkswagen of Naples (FL). I phoned and was greeted by an enthusiastic gentleman named Rex. We set a day to meet and and discuss what i was looking for. The Meeting : I arrived at the dealer and was set at ease right away by Rex's instant recognition of who i was and what i was looking for per our brief phone exchange... a vehicle that i hat inquired about was sitting front lot ready to be tested ( without the usual other dealer fumbling for keys and location of the car to be checked out). The model tested was a 2014 Passat. automatic 1.8 litr turbo (SE i think). Rex ease with all pertinent detail and specification made me feel i was in the right place and that i was speaking with a fun fellow with not only superior knowledge of his product line but had the dexterity to compare competing automobile company's cars in the class i was looking at. I expressed a desire for a car that fit my parameters ..... im tall and require legroom but most importantly needed a car that was safe. I have a young child and wanted solid German engineering surrounding me and my family. The Passat was a refreshing surprise for a 20- 30 K auto .. Room ,style ,nice engine , and excellent quality. While i liked the drive i was wondering if I couldn't have this car in a standard version. I wanted to feel the fun of driving a car again and wanted a bit more control and a bit of a change from my last car of 13 yrs. Rex was right on it. The systems are robust and quick and Rex had an answer for me straight away that in the inventory one was available. During all the time that we tested and before getting the second Passat to test Rex was a constant pal, good humored and very positive. A motivated guy who enjoys conversation and people. And thats important. Second Passat. TSI SE 1.8 turbo stick beige interior black dash , and some cool blue color that i realy cant describe. We drove, I was sold. Fun, good looking,SAFE , responsive , nice xtras, tunes etc... The point is this was a fun sporty very well designed for room German auto at an incredible price point. Rex had me at the desk for what can be in an auto purchase similar to laying on the rack and here come the shackles and the stretch for the next couple of hours. Not the case. Fluid, efficient , and no mistakes. Did i mention Rex's attention to detail (?) its holistic... not just the sale but well versed and smooth through the entire process. Helpful and funny. I didnt feel the car purchase pain. So to end , we had a seamless experience directed by Rex Manchester and actually enjoyed the process the entire way through. We did the deal, i walked out for a concise tutorial on the gadgets that the 2014 Passat had to offer ( cool stuff) by Rex. Swaped keys for a handshake, and drove off. I Love the car, it suits so well. Rex and i have had conversations after the sale as to how im doin with it, and aided me with taking in my now dead former car as part of the very acomodative deal that the team at Naples Volks provided. Rex. Professional , clear , not in a rush, highly qualified , detail oriented and knows his business front to back. Works well his colleagues and you can tell.. you can always spot that if he wasn't a team player. My former car for my Volkswagen Passat: I mention this because from what i had i only expected disappointment with my new auto. I was wrong and am satisfied. My old auto was a terrific BMW 740 il 1998 ( no expense ever spared ) a top notch car, BUT i was very happy to receive great news in the Passat that im having fun with and know my kids safe. Top Marks to Rex Manchester and the team at Naples Volkswagen. Disclaimer: I never ever take the time to write reviews. I felt compelled in this one instance. More