Volkswagen of Naples

Best car-buying experience Doug was our sales guy, we had met him months before and was quite impressed that he remembered us by name the moment we walked in. He was patient and Doug was our sales guy, we had met him months before and was quite impressed that he remembered us by name the moment we walked in. He was patient and answered all our question, especially seeing that we got to the dealership just minutes before they closed. More

Great Sales Person, dealer less so. The sales person,Luxon Estiverne is outstanding. Very helpful and knowledgeable about the vehicle. I purchased an Audi Q5 from Lux, he really knows th The sales person,Luxon Estiverne is outstanding. Very helpful and knowledgeable about the vehicle. I purchased an Audi Q5 from Lux, he really knows the features of that vehicle! This was my 4th purchase from VW/Audi of Naples, and I did encounter some business practices that I did not appreciate. The car that I was purchasing had arrived in the US and was going to a different dealer. I was given no information about when the car could be delivered to me. The first request was to give them the trade immediately, which I did not do. The second strange request occurred after we signed the deal and I paid the requested $2500 deposit. They then said they wanted me to pay the balance immediately even though they couldn't tell me when the car would arrive. They gave me a bunch of weak reasons why I should do that, and told me that most of their customers are ok with that. I was surprised to hear that Audi purchasers in Naples were so dumb! A threat to walk solved that problem, but it was an insulting trick. As I said before my fourth purchase from them, all cash deals! Roger H More

Recent purchase Bob Lombardi (sales) first class , pleasant transaction. Much time / patience spent detertermining our final choice of model. Expert understanding / Bob Lombardi (sales) first class , pleasant transaction. Much time / patience spent detertermining our final choice of model. Expert understanding /advise ,provided a pleasant car buying experience. More

Awesome Experience! From the moment my wife and I met Marty Ingesoulian we felt very comfortable. Marty is not your typical high pressure salesman but a very personable g From the moment my wife and I met Marty Ingesoulian we felt very comfortable. Marty is not your typical high pressure salesman but a very personable gentleman. We arrived at the dealership with our SUV possibly looking to trade it in for a convertible. Thanks to Marty and Jeff Birr we put a deal together on a beautiful low mileage 2012 VW EOS CPO and drove it home the same day. We could not be happier with our purchase and can't say enough about Marty and his effort to make sure that we knew every detail about our EOS. We have been back to the dealership for a minor paint touch up and I must say Marty was just as enthusiastic about pleasing us as he was when we were purchasing the car. The dealership and it's service department are emaculate and everyone you meet there is friendly and have smiles on their faces. What a pleasure to deal with VW of Naples and I would highly recommend Marty Ingesoulian for your next car purchase. More

Great Dealership! My sales representative Luxon Estiverne was awesome! No high pressure sales. He worked with me to get the best possible price and service for my lease My sales representative Luxon Estiverne was awesome! No high pressure sales. He worked with me to get the best possible price and service for my leased vehicle. The dealership is clean, and you feel welcome from the first moment that you walk in the door. More

Happy to have worked with Erin to find my new car! :-) I loved working with Erin Presley. I am not a big fan of going to dealerships but I felt very comfortable and in good hands with Erin. She is very pro I loved working with Erin Presley. I am not a big fan of going to dealerships but I felt very comfortable and in good hands with Erin. She is very professional and she worked with me to find the best deal. If you are looking for the best sales representative in Naples for your next car be sure to talk with Erin. She is very knowledgeable and has a wonderful way of helping you to make the right decision for you. She is awesome!! :-) More

Good day at VW of Naples Bill Carroll did a fine job demonstrating the features of the Tiguan I purchased. I would buy another car from him. Mike Pierne made it easy to get t Bill Carroll did a fine job demonstrating the features of the Tiguan I purchased. I would buy another car from him. Mike Pierne made it easy to get thru all the paperwork. More

First time we have a positive experience in a dealership! We usually dread to go to dealerships and buy a car. This time, was a complete different experience. First contact was online and when we arrived, we We usually dread to go to dealerships and buy a car. This time, was a complete different experience. First contact was online and when we arrived, we were welcomed very professionally by Michael Schutt. He was able to listen to us and not jump right away with the "Salesman" attitude. The VW store is amazingly relaxing, great lounge to wait and very quiet (which makes it personal). We got a Passat 2014 and we love it! Thank you again for your help on everything! More

Customized analysis supporting a customer's car decision I arrived with interest in a lease. I was not sure whether I would be better suited to a Jetta or Passat. Tommy Nagy greeted me in a warm manner, th I arrived with interest in a lease. I was not sure whether I would be better suited to a Jetta or Passat. Tommy Nagy greeted me in a warm manner, then took time to conscientiously evaluate my credit position, personal goals, attributes of both car models, and available flooring. He presented his analysis well before offering a test drive. I appreciate his superb professional skills for marshaling the facts, presenting them in a logical and understandable way, and providing a good driving experience - all without pressure and manipulation. Ted Daly, Finance Manager, finalized the process with congenial efficiency. A follow-up, service appointment was made with intro to Sergio Ruiz before departure for the car's first preventive maintenance visit. The showroom is bright, airy, and filled with interesting collector cars and artwork, The lounge is clean and welcoming with its coffee and pastry station and leather seating. All in all, a great experience, Thanks, VW Audi Naplies! More

Great experience with Bob Lombardi and Michael Schutt. My first internet transaction buying a vehicle sight on-seen. Michael and Bob delivered on everything they said and made the process seamless! Thanks My first internet transaction buying a vehicle sight on-seen. Michael and Bob delivered on everything they said and made the process seamless! Thanks you! More