Volkswagen of Murrieta

Out of town experience, Aaron Jensen Aaron swiftly contacted me once I contacted VW. He answered questions via text which was my preferred way to communicate. I had many questions and fe Aaron swiftly contacted me once I contacted VW. He answered questions via text which was my preferred way to communicate. I had many questions and felt he was straight and honest. He did not promise anything that was out of his control and would tell me so. He gave us an out the door price which he honored and held the van for me so that I didn't make the trip (from Las Vegas NV to Murrieta Ca) for nothing. I would gladly work with Aaron Jensen again in the future and it was because of him only, that we bought from VW of Murrieta. His no B.S. demeanor is a breath of fresh air in the car sales setting. More

Happy VW Customer!! Volkswagen Of Murrieta was our choice of dealer. Great people...LeeAnn was/is very knowledgeable, friendly and very helpful. I would truly recommend t Volkswagen Of Murrieta was our choice of dealer. Great people...LeeAnn was/is very knowledgeable, friendly and very helpful. I would truly recommend this dealership to anyone who is looking to buy a Volkswagen. More

Best Experience Ever LeeAnn and Scott worked with my husband and I and let me tell you they are the best two people that I’ve ever worked with purchasing a car in all the LeeAnn and Scott worked with my husband and I and let me tell you they are the best two people that I’ve ever worked with purchasing a car in all the days of my life. LeeAnn is so patient and so sincere she is absolutely as passionate as you are going through the experience it was so refreshing to have her help us. Scott got the numbers without any hassles at all he matched us for exactly what we wanted and we literally walked away smiling because we didn’t get haggled or feel forced into anything. If I ever need another Volkswagen those are my two number one sales and finance people to go to. Thank y’all so much for everything the Starr family. More

Fast, easy, and fair This is my 2nd car purchase at VW Murrieta and I have to sat the whole experience could not have been any easier. I felt like I was being treated fai This is my 2nd car purchase at VW Murrieta and I have to sat the whole experience could not have been any easier. I felt like I was being treated fairly and LeeAnn did everything in her power to make sure I left the dealership as a happy new car owner. Everything about the buying experience was second to none and I will be recommending VW Murrieta to friends and family as well as looking for my next car there when the time comes. More

Exceeded my expectations My husband and I have been doing business with VW for a couple years now and they don’t disappoint! I looked into getting a car late one night online My husband and I have been doing business with VW for a couple years now and they don’t disappoint! I looked into getting a car late one night online and the next day I got a quick response from Aaron, he helped me with some information and I was able to go in a couple days later and do a test drive for my Atlas! Aaron and the team we’re all so helpful and we’re very informative. I am a VW customer for life! Couldn’t say anything better about the great customer service and environment! Let alone the amazing car that I rode home in! More

Bait and Switch After escaping a bait and switch from a bad dealership, I called up Volkswagen of Murrieta and Aaron was an Angel, I’m happy with my purchase. Thank y After escaping a bait and switch from a bad dealership, I called up Volkswagen of Murrieta and Aaron was an Angel, I’m happy with my purchase. Thank you More

Buy here-DON'T SERVICE HERE!!! Update: turns out it was a rough day for the service department. I got a call feom John the service manager who was concerned about my experience. He Update: turns out it was a rough day for the service department. I got a call feom John the service manager who was concerned about my experience. He talked with the service director and discovered what the issue was. They were super responsive to my not being happy. He even offered to refund any remaining balance from prepaying. This was definitely more like the service I had gotten when buying my car and he was concerned that I was a happy customer. First of all the sales department and customer service has been a solid 5 stars. I would give the service department a 1 (or 0 if I could). When buying my car 6 months ago they talked me into prepaying for oil changes. I thought it was a great idea. First, you can only take your car to that location for the oil change (which I was told was not the case)- just something to think about if you come from out of the area like I did. Made an appointment for my first oil change. Showed up 10 minutes before my appointment and was told it would be at least 2 1/2 hours and if I wanted to wait for the car. Pretty ridiculous to have to wait HOURS for a 20 minute scheduled appointment. I all of a sudden understood the push for the "prepay" services. I drove pretty far pout of my wan and just left. A local to me VW dealership has "express" service for an oil change so I will have to pay out of my pocket even though I already prepaid. Bummer. Like I said, I was happy with the customer service but I would not buy a car from here again. More

No hassle no pressure The staff was extremely helpful and emphasized on listening to what I wanted and not what they wanted to sale. Leeann was awesome and professional. The staff was extremely helpful and emphasized on listening to what I wanted and not what they wanted to sale. Leeann was awesome and professional. More

Excellent service all around Great experience! I had called on a Thursday about a vehicle to ensure they had it in stock still. I spoke to Aaron Jensen. He gave me a lot of inform Great experience! I had called on a Thursday about a vehicle to ensure they had it in stock still. I spoke to Aaron Jensen. He gave me a lot of information as well as answered my questions as to whether or not I could get the monthly payment price point I wanted. He assured me that based off the numbers I gave him, they could get very close to the dollar amount I wanted. We set a tentative Saturday appointment where I assured him I would let him know if we could get out of the house earlier than that as I have 2 kids. He checked with me the morning of the appointment at which point I let him know we would be earlier. When we arrived we were met by another salesman who immediately went and got Aaron. Aaron came out with the keys for the vehicle I wanted to look at. (I’ve gone to dealerships before where they had to scramble to find keys, even though they knew I was coming). He pulled it out for me, we took it for a test drive and the rest was history. He was very patient with my very impatient kiddos and did everything he could to ensure our convenience since the kids wanted to keep playing. I believe we were in and out in less than 3 hours. And with a payment at the price point I wanted! I had a due bill where the car needs a new reverse light, and right of way Monday they were calling to schedule! Our last 4 cars came from Dodge Temecula and as loyal as we are to Dodge I would definitely go back to VW if they had something I wanted. More

Incredible staff The staff at Volkswagen of Murrieta was absolutely incredible. Every staff member is very helpful, cheerful, and there to help you. Both LeeAnn and Jo The staff at Volkswagen of Murrieta was absolutely incredible. Every staff member is very helpful, cheerful, and there to help you. Both LeeAnn and John made the car buying process incredibly easy and stress free. I highly recommend them to anybody looking to buy a new vehicle. More