Volkswagen of Marietta

I felt compelled to write this review even though the work has not been completed yet on my vehicle. I have probably owned 20 cars over my lifetime and this has been the 2nd worst car service experience work has not been completed yet on my vehicle. I have probably owned 20 cars over my lifetime and this has been the 2nd worst car service experience I have ever had. Coincidentally the first worst was a with a different VW at a different VW Dealership which I vowed never to go back to which is why I brought my car to this dealership. Brought my car in on 12/13/21 and car is still not fixed. They are estimating completion the week after Christmas. A preliminary estimate on all the repairs they recommended $24,7275. No that is not a typo. Car is a 2012 VW EOS 143,000 miles. I agreed to pay 3,000.00 to have only the most necessary things done. This is my second EOS and both had convertible top problems where the only solution seems to be to replace the entire top [$16,000].I sold that car for salvage because little value without the top. I obviously declined to have the top replaced for 3X the amount of the cars value. Additionally, the communications and follow up on the repairs is non-existent. Last week I called twice to check the status of my repairs my advisor was not available so I left messages both times but no call back.. Called again today 2 times left message NO callback. Finally on my 3rd attempt I was able to speak to my advisor and that's when I got the after Christmas estimate don't know if this is a Volkswagen thing but the failure to follow up issues occurred at both VW locations. I have only owned two VW's and my experience with both says I won't do it again. Since my car has been down all this time haven't been able to do Christmas shopping or grocery shopping. Couldn't find a rental car for under 85 dollars a day [at least nowhere close to me]. Dealer does not allow loaner cars so I am just out of acceptable options. I could not in good conscience recommend anyone go there for repair work. I am cancelling Christmas this year. More

It’s been a pleasure to do business again with VW Marietta. The level of knowledge about their cars and the patience they show is amazing and make me feel welcome. I’ve been to several other car deal Marietta. The level of knowledge about their cars and the patience they show is amazing and make me feel welcome. I’ve been to several other car dealers and I can feel immediately the bad energy from the sales team and that makes me leave within 5 minutes, that doesn’t happen at VW Marietta, pay them a visit and see it by yourself, you won’t regret it. Special thanks to my Sales Associate Ramazan who is one of the most professional and respectful person I’ve met in this journey. 5 star car dealer IMHO. More

Bought a car this place on September 19 and still waiting for them to process my title and registration. xxxx poor customer service trying to get them to do what they're supposed to do. Use another dealershi for them to process my title and registration. xxxx poor customer service trying to get them to do what they're supposed to do. Use another dealership if you can. More

Ramazan and the team made me a great offer on my trade in and put me in the new vehicle I wanted with a lower payment than I had before. They listened to my expectations and then exceeded them. Very happy and put me in the new vehicle I wanted with a lower payment than I had before. They listened to my expectations and then exceeded them. Very happy with their service! More

Customer focused and friendly. Knowledgeable staff. Thankful for good communication, great follow up and professional service Thankful for good communication, great follow up and professional service More

Really great experience working with vm Marietta on my car purchase . Staffs are very cool and easy to approach and Very helpful car purchase . Staffs are very cool and easy to approach and Very helpful More

Ramazan is the best! Flawless, honest and sincere. Love my new car! I love honesty and this dealership showed they are just that. I will definitely go back! my new car! I love honesty and this dealership showed they are just that. I will definitely go back! More

Ramazan is the best car salesman I have ever worked with. He never made us feel pressured or rushed when making the decision to buy our 2018 Atlas. He was patient, very knowledgeable and kind. He also went a He never made us feel pressured or rushed when making the decision to buy our 2018 Atlas. He was patient, very knowledgeable and kind. He also went above and beyond for us. We will be coming back to Ramazan for the purchase of our next car! More

Go see Brian Harper!! I tried just about every other VW dealership in the state of Georgia and nobody went to work for me like Mr. Harper did. Phenomenal customer service and I am now proud to be driving a dealership in the state of Georgia and nobody went to work for me like Mr. Harper did. Phenomenal customer service and I am now proud to be driving a brand new 2022 Taos!! More

Wow! I am still smiling! I had been getting the run around with several other dealerships. I called and spoke with Ramazan and not only did he deliver...he did it in record time. Great job by everybody around with several other dealerships. I called and spoke with Ramazan and not only did he deliver...he did it in record time. Great job by everybody involved in the purchase! I will definitely be using Volkswagen of Marietta again! More