Volkswagen of Marietta

Great customer service. Ramazan was an excellent sales associate.He provided me with All information I needed, he answer all my questions, he is polite, friendly, he went above and beyond customer satisfa associate.He provided me with All information I needed, he answer all my questions, he is polite, friendly, he went above and beyond customer satisfaction. He made me happy and my family there are Al happy with him and the service he provided. He took his time and went thru the carfax of car with me, we took the car and test it and stay till 9:30 pm to make sure everything is good.thank you Ramazan. I would Iike to thank the finance lady , sorry I forgot her name . She was excellent. She was polite, friendly and she explained all the procedure and paper work I signed. Thank you and definitely I will come back if I have to purchase another vehicle . Thank you More

Sales team was amazing! They took into consideration my time was valuable; therefore, sells/lease process was pretty quick compared to other dealerships. Very friendly sales team and courteous. Provided op time was valuable; therefore, sells/lease process was pretty quick compared to other dealerships. Very friendly sales team and courteous. Provided options based off what I was looking for and they delivered. 🙏🏽..u guys rock!! More

I felt compelled to write this review even though the work has not been completed yet on my vehicle. I have probably owned 20 cars over my lifetime and this has been the 2nd worst car service experience work has not been completed yet on my vehicle. I have probably owned 20 cars over my lifetime and this has been the 2nd worst car service experience I have ever had. Coincidentally the first worst was a with a different VW at a different VW Dealership which I vowed never to go back to which is why I brought my car to this dealership. Brought my car in on 12/13/21 and car is still not fixed. They are estimating completion the week after Christmas. A preliminary estimate on all the repairs they recommended $24,7275. No that is not a typo. Car is a 2012 VW EOS 143,000 miles. I agreed to pay 3,000.00 to have only the most necessary things done. This is my second EOS and both had convertible top problems where the only solution seems to be to replace the entire top [$16,000].I sold that car for salvage because little value without the top. I obviously declined to have the top replaced for 3X the amount of the cars value. Additionally, the communications and follow up on the repairs is non-existent. Last week I called twice to check the status of my repairs my advisor was not available so I left messages both times but no call back.. Called again today 2 times left message NO callback. Finally on my 3rd attempt I was able to speak to my advisor and that's when I got the after Christmas estimate don't know if this is a Volkswagen thing but the failure to follow up issues occurred at both VW locations. I have only owned two VW's and my experience with both says I won't do it again. Since my car has been down all this time haven't been able to do Christmas shopping or grocery shopping. Couldn't find a rental car for under 85 dollars a day [at least nowhere close to me]. Dealer does not allow loaner cars so I am just out of acceptable options. I could not in good conscience recommend anyone go there for repair work. I am cancelling Christmas this year. More