Volkswagen of Marietta

Great experience, no high pressure. Ramazan was great to deal with and very knowledgeable about the cars I was interested in. I was treated well and would definitely buy another car the Ramazan was great to deal with and very knowledgeable about the cars I was interested in. I was treated well and would definitely buy another car there. More

Best car shopping experience! My fiancé and I were looking for an affordable, not too old, not too used, and not too shabby used car. We circumvented the entire Marietta dealershi My fiancé and I were looking for an affordable, not too old, not too used, and not too shabby used car. We circumvented the entire Marietta dealership alley looking for something we liked, and had nearly given up before we came into Volkswagen of Marietta, five minutes before 7pm. By 9pm, we walked out of the dealership with keys in hand. The customer service we received from both Ramazan and JC was fantastic, they answered all of our questions, and worked with us to ensure we were satisfied, even though it was long after the dealership work hours. Ultimately, we had such a pleasant experience, we may come back to buy our second car from here as well! Thank you again!! More

Overall great experience. Staff really cares about the well being of its customers. They made the car buying process smooth and easy. I will most definitely return. well being of its customers. They made the car buying process smooth and easy. I will most definitely return. More

I came looking for a reliable used car and left driving a new one! Ramazan was great to work with from beginning to end, his technical knowledge was very valuable and took the time to answer every single que new one! Ramazan was great to work with from beginning to end, his technical knowledge was very valuable and took the time to answer every single question, he made me feel comfortable during the whole process. If every other dealer treated their potential customers as VW Marietta did the whole Car-buying process wouldn't be so stressful. More

Great experience I had a great experience to purchase my car here. Alana is very professional and efficient. Others are also very friendly. I love my new car. I had a great experience to purchase my car here. Alana is very professional and efficient. Others are also very friendly. I love my new car. More

The best experience we’ve had buying a car EVER. My husband and I could not believe how quickly we made a deal and how well we were taken care of. This was the first time we’ve had an enjoyable, stress husband and I could not believe how quickly we made a deal and how well we were taken care of. This was the first time we’ve had an enjoyable, stress free car buying experience! More

Very poor service. An year of follow-ups with no resolutions Below is a detailed experience of buying my first car with VW of Marietta. I am willing to submit call records & email threads if anyone doubts these Below is a detailed experience of buying my first car with VW of Marietta. I am willing to submit call records & email threads if anyone doubts these details. (TL:DR- Bought a poorly maintained CPO car on APRIL 30, 2019, which violated several CPO inspection checks but was passed anyway. Did not receive any proper warranty or maintenance documents. Dealership broke the windshield & promised to replace with within a week, which they finally did after a month. Has multiple signs of rear backing accidents. Did not come with the Valet-Key used for locking & unlocking the car. As of March 11, 2020, these problems are unresolved, Dealer has ignored multiple emails & calls and has also blocked my cellphone number. I would NEVER in the slightest off chance recommend VW of Marietta or Jose Luna to anybody because this is customer service at its lowest.) I had talked to Jose (Joe) Luna, the Internet Sales Manager regarding a Certified Pre-Owned 2018 VW Passat SE with Tech and agreed upon a price. I go to the dealership on APRIL 30, 2019. The dealership is solid 3.5 hours drive from my house. Me & my friends reached there around 2:30 PM. I had mentioned this to Joe so that he realizes that I come in with an intention to drive back with the car and would like to get back as soon as possible, being the middle of the week. However, when I got there, Joe was absent & I was pleasantly handled by Misha Atanasova (Sales Consultant). The car however was pretty dirty both from outside and inside with dust & bird droppings on the car as well as shoe prints & oil stains inside. Misha told us that the car was not detailed. This really put a bad impression on me. When I inspected the car, I found that there were couple of scratches on the front bumper and rear bumper and also on plastic in the interior. I had bought all this to the notice of the sales person and was assured that these scratches were going to be buffed out. After I worked out the paperwork on the car, I waited for the car to be detailed. When I inspected the car again, the scratches on the inside were gone but ones on the outside were not. Moreover, the windshield of the car got cracked because of some accident during detailing. Also, there was dirt which was uncleaned inside the hood, behind the rims and inside corners of the doors. The car had to be again sent for detailing. This took way longer than I expected because I wanted to leave the dealership at 5 PM for me to reach my home on time. But it was already 7 PM and we were still waiting for the car. Because I came to the dealership directly after I reached Atlanta, me and my companions were pretty tired and hungry and were getting really impatient. After final detailing with my presence, most of the dirt was washed out. However, the scratches on the bumpers were still there. I talked to the person detailing it, who was kind enough to explain to me that these scratches have to be repainted. At this point I had already been through the paperwork and was just waiting to collect the car. If I knew these scratches had to be repainted, I would have renegotiated the price of the car with these imperfections in consideration. At this point, I wanted to drive the car and get back home as soon as I can, hence I did not have the time or patience to go through the car again and when the sales representative asked for my opinion, I could not do anything other than accepting it for what it is. After which she refueled the car and we drove off. This was close to 7:50 PM. We could not go for lunch or dinner fearing that the dealership will close by the time we return. This morning, when I inspected the car in better light before I left for work, I noticed a deep dent below the right door with a scratch and a cracked chrome piece on the rear bumper indicating the car hit something like a STOP sign while backing. This would require a significant amount of labor to fix and should have been fixed from the dealership’s end being a CPO vehicle. I do not understand how the vehicle passed CPO inspection with these problems. I felt dissatisfied at this point because I trusted the dealership, that the car would be detailed properly. Moreover, I could not drive the car with the risk of being pulled over for the cracked windshield. Another thing I noticed was the car did not come with factory Maintenance & Warranty Booklet as well as other literature related to infotainment & GPS, nor did I get the “Valet-Key” which is used for locking & unlocking the glove box. Finally, after multiple follow-ups & the dealership trying to hand me a cheaper 3rd party windshield & failing, the windshield was replaced on MAY 31, 2019 with the OEM part, exactly a month after I bought the car. The car was practically unused for this period due to safety reasons & still the broken trim issues, scratches, inability to lock glovebox & no warranty and maintenance documents were unattended. Over a period of next couple of months, I frequently tried contacting VW of Marietta & Jose Luna multiple times regarding these issues. I have tons of ignored emails, false promises that “it would be sent the coming week”, putting my calls on hold indefinitely, redirecting me to a voicemail, and then finally them literally blocking my email & cell phone number! Finally, on JANUARY 07, 2020, I was able to reach Jose Luna with my friend’s cell phone number pretending to buy a car. When I finally talked to him, he said that he had mailed some package with unknown contents at my house but nobody was present to receive it. Mr. Jose Luna did not send me any form of prior intimation that he would be sending any package nor did he send me a tracking number. He expects, I leave my day-job and sit on my doorstep waiting for his package which he never bothered telling me when he shipped or when I should receive it. I ask him to send it again to a new address which he said he would but never did. As of now the time I am writing this review which is MARCH 11, 2020, I have not received any kind of follow-up on my concerns. I still have the broken trim, scratches & keyless glovebox which cannot be locked. Also, my cell-phone number is still blocked! More

Our experience was excellent. The search started and ended with our sales representative, who made our final decision easy. The Tiguan is a fantastic vehicle. ended with our sales representative, who made our final decision easy. The Tiguan is a fantastic vehicle. More

Purchase new car Internet sales agent Alana, was great. She was prompt in answering my questions. Also the finance guy Ed was so helpful. He actually found me a bett Internet sales agent Alana, was great. She was prompt in answering my questions. Also the finance guy Ed was so helpful. He actually found me a better interest rate than my credit union. Great car buying experience More

From the moment we walked in everything went very smooth. Everyone was very friendly and helped us in every way possible. Thank you Murice Brooks. Everyone was very friendly and helped us in every way possible. Thank you Murice Brooks. More