Volkswagen of Lake Charles

Buying my first car My first car purchase, and The service I received at Volkswagen of Lake Charles was excellent! Thank you Julian Guillory for all of your help! My first car purchase, and The service I received at Volkswagen of Lake Charles was excellent! Thank you Julian Guillory for all of your help! More

Horrible simply horrible lack of communication and skill ses Lack of communication between staff and customer skill said is terrible getting parts in a timely manner terrible receptionist terrible service depart Lack of communication between staff and customer skill said is terrible getting parts in a timely manner terrible receptionist terrible service department terrible service manager terrible horrible prices are outrageous the whole staff as a whole is incompetent and should be replaced takes no pride in their work our customer satisfaction More

Kudos I needed to deal with a service message, check engine light and warped rotors. Everything done in an efficient manner. Thanks VW of Lake Charles! I needed to deal with a service message, check engine light and warped rotors. Everything done in an efficient manner. Thanks VW of Lake Charles! More

Oil change for Audi Great service. Made appt online which I love and everything went smooth. I waited in nice waiting room for an hour while they did the work. Very ni Great service. Made appt online which I love and everything went smooth. I waited in nice waiting room for an hour while they did the work. Very nice employees More

Great people and awesome vehicles This place is clean, the people are super nice and great to work with, they take care of the customer and will make things right. The vehicles are won This place is clean, the people are super nice and great to work with, they take care of the customer and will make things right. The vehicles are wonderful. Have totally converted to VW. More

First impression Very friendly. Fast service. Listened to my concerns. Very clean surrounding. The staff made sure that I was okay during my wait time. Thank you 😊 Very friendly. Fast service. Listened to my concerns. Very clean surrounding. The staff made sure that I was okay during my wait time. Thank you 😊 More

What a champ. Helped me in a really tough spot, and likes Dragon Ball! Big ups to Adrien. He also helped me find a better car than the one I originally thought I wanted! And I'm so happy with it. Dragon Ball! Big ups to Adrien. He also helped me find a better car than the one I originally thought I wanted! And I'm so happy with it. More

Service No car wash after service . And after as long as I have been a customer I should have gotten a car wash. The service here is great that is the reason No car wash after service . And after as long as I have been a customer I should have gotten a car wash. The service here is great that is the reason I come back. More

Good job Quick appointment for initial service on 2029 Atlas. Fast service. Nice waiting area with Wi-Fi and refreshments. All employees very nice and courteou Quick appointment for initial service on 2029 Atlas. Fast service. Nice waiting area with Wi-Fi and refreshments. All employees very nice and courteous overall excellent.. More

The experience I had buying a new car from Julian Guillory was sublime. Not only was he professional and extremely efficient in expediting the process of buying a new vehicle ( which we all know can Guillory was sublime. Not only was he professional and extremely efficient in expediting the process of buying a new vehicle ( which we all know can be stressful) , but he truly made me feel like family. I highly recommend Julian next time you buy a vehicle, you WILL NOT BE DISAPPOINTED!!!!! More