Volkswagen of Lake Charles

I am very pleased with VW of Lake Charles. Adam is wonderful salesperson. I am not familiar with the other people. Hopefully VW of LC will treat their employees with respect and pay them well. It is i wonderful salesperson. I am not familiar with the other people. Hopefully VW of LC will treat their employees with respect and pay them well. It is important to have reliable consistent em More

Purchased used VW Julian made our experience a breeze. He took care of everything we needed & more. Extremely friendly and very attentive to our needs. Look forward Julian made our experience a breeze. He took care of everything we needed & more. Extremely friendly and very attentive to our needs. Look forward to our new relationship with VW. More

A great experience!!! I purchased a used vehicle from Volkswagen of Lake Charles and it was a pleasant experience. Adam was patient and knowledgeable about product and I purchased a used vehicle from Volkswagen of Lake Charles and it was a pleasant experience. Adam was patient and knowledgeable about product and not pushy..I feel like I was treated fairly and got a good deal. More

Improved with new people Service manager Michael Broussard has improved things. On prior visits Jacob misled about part ideas and failed to follow up or call back. Things seem Service manager Michael Broussard has improved things. On prior visits Jacob misled about part ideas and failed to follow up or call back. Things seem a great deal better. More

Replace rims The service center did a great job of getting my car in and the rims swapped. It was completed in less than 2 hours. They called me as soon as it was The service center did a great job of getting my car in and the rims swapped. It was completed in less than 2 hours. They called me as soon as it was completed. More

Check engine lite on, oil change Had no appointment yet, was there early and had no wait time. I was in and out before I could get one magazine read. Coffee is always fresh & each p Had no appointment yet, was there early and had no wait time. I was in and out before I could get one magazine read. Coffee is always fresh & each person greets everyone with a smile More

Oil Change and Bulb After driving an hour for an oil change 6 days ago, my car is now leaking oil all over my garage. We have to now take it to a local service shop to ha After driving an hour for an oil change 6 days ago, my car is now leaking oil all over my garage. We have to now take it to a local service shop to have it looked at because driving that hour would be a waste of time and money. Hoping it is something simple as tightening the bolts. More

Excellent My experience was excellent, remarkable, very pleasant and professional. My transition was very easy. Very knowledgeable. I look forward to doing busi My experience was excellent, remarkable, very pleasant and professional. My transition was very easy. Very knowledgeable. I look forward to doing business again. I plan to refer people that I know. Thanks More

Mike Broussard Great Service Manager Thank you Mike for all your help. You went beyond to help me. That means alot that you care about your customers so much. You an asset to VW of Lak Thank you Mike for all your help. You went beyond to help me. That means alot that you care about your customers so much. You an asset to VW of Lake Charles. More

Assistance Incompetence on behalf of management. Asked for a price of a tire. Some 30 minutes later, my vehicle was on the completion isle with no notification i Incompetence on behalf of management. Asked for a price of a tire. Some 30 minutes later, my vehicle was on the completion isle with no notification it was ready and without ever receiving a price until I reminded them I was still waiting. More