Volkswagen of Lake Charles

Service department was quick and very nice. Found the leak in my tire and patched it quickly. I had a very good experience with this department. leak in my tire and patched it quickly. I had a very good experience with this department. More

Very good vehicle service. Excellent staff willing to help with questions about any new vehicle or updates to upcoming vehicles that are coming out in 2020 and 2021. help with questions about any new vehicle or updates to upcoming vehicles that are coming out in 2020 and 2021. More

I have had my car in the shop many times for long periods of time. The technicians were very helpful and courteous. I hope that they fixed the problem this time. of time. The technicians were very helpful and courteous. I hope that they fixed the problem this time. More

VW of Lake Charles is a very nice dealership. We really like our Tiguan and the people were very helpful and friendly to us there. like our Tiguan and the people were very helpful and friendly to us there. More

Very polite. Spoke to me immediately. Even gave complimentary car wash. Excellent service. Took a little longer than I expected but I can't complain due to the wash! complimentary car wash. Excellent service. Took a little longer than I expected but I can't complain due to the wash! More

Not sure what’s going on at this dealership but all new people there. They keep my car over night for an oil change. Said they was having employment issues. Then went and picked up my car that was not e people there. They keep my car over night for an oil change. Said they was having employment issues. Then went and picked up my car that was not even touched because I have to have a car to get to work. I had to take the car back to the dealership when more employees was there. More

Disappointed to see Jacob Tracy was no longer there. I enjoyed working w him. I had to request this time that my car be washed. enjoyed working w him. I had to request this time that my car be washed. More

If it would allow 0 stars that’s what it would have been. Patrick Tolliver is worthless. He does not have any communication skills. Bryan the new service manager is a Liar as he lied to me stating that th Patrick Tolliver is worthless. He does not have any communication skills. Bryan the new service manager is a Liar as he lied to me stating that they had already replaced the battery in my car. Boy was I shocked when I got the final invoice and there was not a battery on there. The service advisor Nancy was great. Poor thing had to get the brunt of my frustration. Lee the general manager was involved throughout this process since the service department is so inadequate. I will NEVER bring my vehicle back to your dealership. I will drive the 40 minutes to Beaumont. It’s also very alarming that when you all tear cars apart to fix them that you don’t keep all the parts together to make sure everything goes back on the car. I looked under the hood and realized that the plastic piece that goes over the top of the engine was not even put back on. The communication at the dealership is terrible as well. I gave verbal authorization and then sent the written to Kristen the HR manager and my car sat there the whole week with no communication from them. When I called to check on my car that Friday they said that they were waiting to get authorization to make the repairs. So you let my car sit there the entire week and didn’t even attempt to reach out to me? That’s when i had told Bryan the manager that i was coming to get my car and that’s when he lied to me and said that they had already replaced the battery in the vehicle as I called him out on replacing a battery in a car that the alternator was out on and that the new alternator was still lying in the parts department and that they were only waiting on the multi fuse. If he had not lied to me I would have picked my vehicle up from you all and taken it to Beaumont Instead. Now you all had it all this time and I’m taking it to Beaumont to get a second opinion since I don’t trust anything your dealership did. I will let all my friends and family in the lake Charles area know not to take their cars to your dealership to get any service done. My experiences will be shared all around the lake Charles area. None of the names listed on the survey below were even involved with my vehicle and I am pretty sure that they are not even there anymore. Never heard their names at all. More

Adrien was great to deal with on the purchase. He was honest and did not take the hard sale approach. I would highly recommend him if you like these qualities in a sales agent. . honest and did not take the hard sale approach. I would highly recommend him if you like these qualities in a sales agent. . More

Proficient staff and handled the transaction quickly and clearly. Ronald researched the vehicle I was I interested in and another to check available pricing. He called back immediately to set up an appointm clearly. Ronald researched the vehicle I was I interested in and another to check available pricing. He called back immediately to set up an appointment. We discussed financing plans and explored the best option for me and sealed the deal. More