Volkswagen of Lake Charles

Mr.Tate , a service mechanic, went above and beyond to help me with my car. It's people like him that make the world great! I really appreciate his commitment to service! Thank you mr. Tate! help me with my car. It's people like him that make the world great! I really appreciate his commitment to service! Thank you mr. Tate! More

The dealership works very well with servicing my vehicle. They are personable and knowledgeable about their products. I recommend Volkswagen of lake Charles to others. They are personable and knowledgeable about their products. I recommend Volkswagen of lake Charles to others. More

Always great programs on the tv while waiting. Oil change took a little longer than usual but still satisfied with the service! Always appreciate the service here took a little longer than usual but still satisfied with the service! Always appreciate the service here More

This was all around best experience I’ve had in buying a car. Adrien Walker reached out to me and everything was done via text, except the final signing of papers All around good guy!! car. Adrien Walker reached out to me and everything was done via text, except the final signing of papers All around good guy!! More

As an anxious first-time buyer, I was pleased that VW was able to accommodate all my needs without any hassle or confusion! Easy and welcoming! able to accommodate all my needs without any hassle or confusion! Easy and welcoming! More

They were very responsive and timely to my needs ... Brought my car in, they diagnosed the issue- ordered the part , called back in a timely manner, brought the car in, and I was done within 2 hours . Brought my car in, they diagnosed the issue- ordered the part , called back in a timely manner, brought the car in, and I was done within 2 hours . More

Everyone was courteous and Friendly. Service manager was very Helpful. Service department recalibrated my maintenance schedule. This was very helpful to me. Showroom was nice. very Helpful. Service department recalibrated my maintenance schedule. This was very helpful to me. Showroom was nice. More

Phone twice before. Never got promised return call. No records were found of my previous visit. New worker ,Nancy, however succeeded in getting VW repair Ed. records were found of my previous visit. New worker ,Nancy, however succeeded in getting VW repair Ed. More

Very unsatisfied because for 1 no one told me this car had been wrecked and 2 been nothing but problems sense I had it serviced which was a tune up plus transmission oil changed had been wrecked and 2 been nothing but problems sense I had it serviced which was a tune up plus transmission oil changed More

Not a very friendly dealership. The usual pitch tell you one thing and do something else. Sales person Adams was very accommodating until I arrived at the dealership. At that time everything changed and we one thing and do something else. Sales person Adams was very accommodating until I arrived at the dealership. At that time everything changed and we started from zero. Not very willing to work with customer, take it or leave it attitude. I do have to say however that the finance man Cannot remember his name was extremely nice and professional. More