Volkswagen of Lake Charles

Disappointing We bought a CPO only to get home and shined up after they didn’t remove all the wax (intentionally maybe?) and find that it had body work done. And st We bought a CPO only to get home and shined up after they didn’t remove all the wax (intentionally maybe?) and find that it had body work done. And stitching coming loose on factory seat covers which have been ordered for 3+wks and they keep saying we need to speak with some guy that seems to never be in the office. (Imagine) I understand that the damage that was repaired should have most certainly been noticed whether it was claimed and reported in carfax or not. They should’ve caught in their 100+ pt inspection. Disappointing experience and still dealing with but did enjoy the salesman Alberto More

Polite atmosphere !!! The employees at VW where very polite which helps you relax while choosing a car. There was one issue that I considered.a BIG issue..I was definitely The employees at VW where very polite which helps you relax while choosing a car. There was one issue that I considered.a BIG issue..I was definitely pleased that they went to BIG efforts to make it right. All in all its great cars at great prices and they will make sure your happy.... More

The Best Customer Service Ever! The people in the Service Center are just soooo nice. The facility is clean. The coffee is great, and the big screen tv has cable!!!! The people in the Service Center are just soooo nice. The facility is clean. The coffee is great, and the big screen tv has cable!!!! More

Great place to buy a car. This was the most pleasant experience I have had with buying a car. From the time I walked in until the time I drove off Adam and Kevin were very help This was the most pleasant experience I have had with buying a car. From the time I walked in until the time I drove off Adam and Kevin were very helpful. More

Transmission noise I brought my car in for a transmission noise, which sounded like the throw out bearing. But I'm no mechanic. It made a noise until you pressed the clu I brought my car in for a transmission noise, which sounded like the throw out bearing. But I'm no mechanic. It made a noise until you pressed the clutch, then went away. It only does it after the car is at operating temperature and has been around town sort of driving. Working the clutch.for a bit. They test drove a couple of times and did not hear any noise that wasn't normal. But to me, it sounds awful loud at times. At idle stopped in neutral, working the clutch in and out you get different variations of the sound. I guess its supposed to sound that way. Never had a car, much less, new car that sounded that way. Besides that, everybody was super friendly. More

Fit me in when battery died, even when appointment list was Mr. Jerald was exceptionally nice, professional, and quick. When my battery died unexpectedly and I had to have it fixed immediately, he told me to co Mr. Jerald was exceptionally nice, professional, and quick. When my battery died unexpectedly and I had to have it fixed immediately, he told me to come to the shop even though they were booked up for the day. In less than an hour, I was set. He was thorough and made sure I understood what was going on, the tests they ran, and the prices for a replacement. Easily the best experience I've had with car service. More

Exciting Solid approval!!!! Friendly and clean environment. No hidden fees. Very pleased with my experience. Will recommend to all. Very excited about my new r Solid approval!!!! Friendly and clean environment. No hidden fees. Very pleased with my experience. Will recommend to all. Very excited about my new ride. Zoom zoom# More

2010 EOS The service department was exceptionally helpful. Jerald was the most thorough and pleasant person I’ve worked with at V of LC so far. He went above a The service department was exceptionally helpful. Jerald was the most thorough and pleasant person I’ve worked with at V of LC so far. He went above and beyond to make this a much less painful experience (service work around Christmas isn’t fun for anyone). I can’t recommend you all enough! More

Nice looking dealership I went there to buy an used SUV that I saw by the webpage and I overpass my expectations because the conditions of the vehicule. I went there to buy an used SUV that I saw by the webpage and I overpass my expectations because the conditions of the vehicule. More

Oil change Jerald was so helpful and explained everything to me. I absolutely love the paperwork detailing the issues found on my Touareg. They even cleaned my c Jerald was so helpful and explained everything to me. I absolutely love the paperwork detailing the issues found on my Touareg. They even cleaned my car! More