Volkswagen of Lake Charles

I found what I was looking for I was in the market trying to purchase an used car in good conditions with low miles and I found it here and got a good deal. I was in the market trying to purchase an used car in good conditions with low miles and I found it here and got a good deal. More

Excellent Customer Service Even though there is another VW dealership closer to home I still prefer to drive a bit for the best customer service. Jerald is always helpful with Even though there is another VW dealership closer to home I still prefer to drive a bit for the best customer service. Jerald is always helpful with scheduling my appointment and assisting me when I arrive. Walter is my go to guy for any tech questions I haven't been able to figure out on my own. The custodian is an asset to your company as well, she checked on me numerous times while I was waiting and offered me drinks. More

Great, Friendly Service This VW dealership doesn't make you feel like you're in a pit of vipers like some other dealerships I've been to--everyone here seems to be friendly a This VW dealership doesn't make you feel like you're in a pit of vipers like some other dealerships I've been to--everyone here seems to be friendly and accommodating, and the waiting area is fairly cozy so you don't feel uncomfortable while they service your vehicle. The service staff are very friendly and knowledgeable. Altogether a good experience! More

Superb Quinton was our sales representative and was an impeccable salesman. He had the requisite knowledge to answer all the questions presented and bent ove Quinton was our sales representative and was an impeccable salesman. He had the requisite knowledge to answer all the questions presented and bent over backwards to make us comfortable. This guy is a mover and shaker. More

Good experience They satisfy your price expectations very well. Good exprerience. A little disappointment is that they cannot find the second key of the car. But they They satisfy your price expectations very well. Good exprerience. A little disappointment is that they cannot find the second key of the car. But they said they will mail me the key as soon as they find it. More

Wonderful Experience I had preshopped for the cars I was considering online and then went to the dealerships. Didn't get past Volkswagen. Have never had such a good experi I had preshopped for the cars I was considering online and then went to the dealerships. Didn't get past Volkswagen. Have never had such a good experience buying a car. Alberto helped me every step of the way. The dealership had fully checked everything on the car, Fully serviced with an oil change and detailed clean inside and out. I was fully satisfied and would highly recommend that you check out Volkswagen of Lake Charles, LA. More

Excellent service Mr Jerald was very kind and prompt at getting my car and keys ready to go. He gave me a detailed description of what was performed on the car. Mr Jerald was very kind and prompt at getting my car and keys ready to go. He gave me a detailed description of what was performed on the car. More

Review My salesman was Quintin. He was super nice and made the process of me purchasing a car super painless. I would recommend him to anyone buying a car. My salesman was Quintin. He was super nice and made the process of me purchasing a car super painless. I would recommend him to anyone buying a car. More

Oil change Only complaint I would have is that it took close to 2 hours for the service. Everyone was very friendly and helpful. Will be back. Only complaint I would have is that it took close to 2 hours for the service. Everyone was very friendly and helpful. Will be back. More

Not welcoming, and doesn’t have any patience. So I was greeted by Mr. Jerald Justice. I was there for an oil change. He was very short patient with me. I was trying to explain to him the problem So I was greeted by Mr. Jerald Justice. I was there for an oil change. He was very short patient with me. I was trying to explain to him the problem I was having with my vehicle and he responds “ today’s our short day so I highly doubt they can check it, but I’ll try” with a very obvious attitude. Ok so now he can’t find my name in the system, he’s getting upset wirh me because he can’t find my name which obviously isn’t my fault, I bought my car from you guys, and get my car serviced with you guys. Please teach your employees to have patience with their customers when they’re trying to explain the problem with their vehicle. If I didn’t have to get my vehicle serviced by you guys I promise I would not. And I will not refer anyone to this dealership. xxxx poor customer service. More