Volkswagen of Lake Charles

Review of the purchase of my dream car My dealer Adrien was great! He was patient with, and stayed on top of things. Lauren was a great finance manager too. They kept working with me until My dealer Adrien was great! He was patient with, and stayed on top of things. Lauren was a great finance manager too. They kept working with me until we got the deal done!! I was greatly satisfied. More

Excellent service Very responsive to all request for info. Excellent customer service and went the extra mile to make purchase process go smooth and easy. Never recu Very responsive to all request for info. Excellent customer service and went the extra mile to make purchase process go smooth and easy. Never recurved this level of service from other dealerships before. More

Professional service Very easy to work with this dealership. They were very professional and the salesman was extremely helpful in finding what we were looking for the wh Very easy to work with this dealership. They were very professional and the salesman was extremely helpful in finding what we were looking for the whole way through the process. More

Good experience Good overall experience buying a new vehicle. Shopped a few other dealers in Louisiana but they made sure I stayed local...thanks to Kevin and Adam f Good overall experience buying a new vehicle. Shopped a few other dealers in Louisiana but they made sure I stayed local...thanks to Kevin and Adam for finding and delivering the vehicle my wife wanted More

Never submitted registration for my vehicle Never canceled the license plate on my trade in. Additionally, never submitted my new registration application to the DMV. When I called them out on t Never canceled the license plate on my trade in. Additionally, never submitted my new registration application to the DMV. When I called them out on this, they screened my calls and I ended up having to go through the title company to receive my license plate and registration. I would not recommend doing business with this dealer. More

Volkswagen Tiguan Adam and Lauren were very helpful. Eventually, they found exactly the car I was looking for. The Tiguan is fun to drive and I will certainly recomme Adam and Lauren were very helpful. Eventually, they found exactly the car I was looking for. The Tiguan is fun to drive and I will certainly recommend the dealership to others. More

Purchasing Used Volkswagen Beetle I absolutely loved my experience with Volkswagen of Lake Charles. Everything ran smoothly and efficiently and I’m very appreciative that y’all got eve I absolutely loved my experience with Volkswagen of Lake Charles. Everything ran smoothly and efficiently and I’m very appreciative that y’all got everything ready for my car and waited for us to pick it up. I’m beyond satisfied with my experience. More

Service Review Love you Jerald! I really appreciate you! Thank you for taking the time to explain the service performed and getting me the best price possible. Love you Jerald! I really appreciate you! Thank you for taking the time to explain the service performed and getting me the best price possible. More

Friendly and helpful Very friendly and helpful answer any questions I had. Explained what they where doing and made sure I was ok with what my car needed. Very friendly and helpful answer any questions I had. Explained what they where doing and made sure I was ok with what my car needed. More

Volkswagen Passat - Blake Welch (saleperson) We have never been owners, or shoppers, of a Volkswagen. After major hail damage, we had to shop for a vehicle unexpectedly. A little research and a We have never been owners, or shoppers, of a Volkswagen. After major hail damage, we had to shop for a vehicle unexpectedly. A little research and a quick phone call later, we decided on this dealership. Our salesperson's name is Blake Welch. He returned every call and text, he was so prompt in meeting with us and showing a few vehicle choices, and saw us through to the end of the purchase. I have owned many cars, as has my husband, and we both agree this was the easiest, most pleasant, and fastest transaction we have ever experienced. All staff were friendly and welcoming. I also want to praise Mike Carrington, the finance staff member. Blake and he worked as a great team. Please consider this establishment and THIS SALESPERSON when considering your next purchase! Teri DeBord More