Volkswagen of Lake Charles

Awful Car quality awful, service awful, salesmen awful. One sales man Alberto made me uncomfortable and kept hitting on me even asked me to go on a date wit Car quality awful, service awful, salesmen awful. One sales man Alberto made me uncomfortable and kept hitting on me even asked me to go on a date with him AFTER he asked me if I was in a relationship or married and I told him yes I was and I was happy, then he hands me his card and says well here’s my number if you wanna grab a drink or something because you never know what the future holds. Disgusting right? He looked old enough to be my father and I’m 21. Then my car was so awful I just returned it to the dealership. More

battery replacement Y’all were able to get me in right away to check out my battery!! And also replaces it for me!!! Truly appreciated because I was meeting my mother at Y’all were able to get me in right away to check out my battery!! And also replaces it for me!!! Truly appreciated because I was meeting my mother at her doctors appt that afternoon!!! Y’all were awesome!! More

Efficient Was able to get the appointment when I needed it. Transportation provided to and from where I needed to be. Car serviced, no complications. Excellen Was able to get the appointment when I needed it. Transportation provided to and from where I needed to be. Car serviced, no complications. Excellent More

Auto purchase Very Smooth transaction--every aspect of the purchase,all the staff was help full. Was a team effort, from the time,you enter the dealership-to the Very Smooth transaction--every aspect of the purchase,all the staff was help full. Was a team effort, from the time,you enter the dealership-to the finish.Welch is top notch and a asset to the dealership More

Oil Change They always do a good job! I really appreciate them bringing me back to work. Gene made sure I was informed the whole time. Awesome customer service f They always do a good job! I really appreciate them bringing me back to work. Gene made sure I was informed the whole time. Awesome customer service from both Ramone and Gene!! More

10,000 mile service and rattle investigation I brought my 2019 Atlas SE w/Tech R-Line in for the 10,000 mile service as well as to get a rattle coming from the front driver side wheel area. No is I brought my 2019 Atlas SE w/Tech R-Line in for the 10,000 mile service as well as to get a rattle coming from the front driver side wheel area. No issues with the 10,000 mile service. The service department is still having trouble identifying the cause and fixing the rattle. The vehie has been in 2 separate times and they have asked for it to come in for an extended amount of time this coming week. Both previous visits, a loaner car has been requested, and both loaners were small and dirty. It also took an unusual amount of time for them to locate the loaner on the lot (up to 40 minutes!). Im hopeful that this upcoming visit goes better. All of the employees have been great. More

Best salesman I’ve ever dealt with Adrien is polite, patient, informative and hard working. I’ve dealt with many car salesman and he is the best. Not pushy at all and gives you plenty Adrien is polite, patient, informative and hard working. I’ve dealt with many car salesman and he is the best. Not pushy at all and gives you plenty of time to ask questions and gives solid answers. I highly recommend him to friends, family and all considering a vehicle purchase. More

Couldn’t have had a better experience! Blake Welch helped us with our purchase. I scheduled an Apt. to test drive a popular vehicle, and we showed up early. He was happy to show us all of t Blake Welch helped us with our purchase. I scheduled an Apt. to test drive a popular vehicle, and we showed up early. He was happy to show us all of the details, and was very knowledgable about the vehicle and our needs. The buying process was perfectly smooth, and he took the time to show us how to work all of the features on our Tiguan after our purchase. I 100% recommend this dealership & Blake’s assistance. More

Quick service. Easy transaction. I was already familiar with the Atlas and Rebecca did a quick job of helping me purchase one. The model I wanted was in stock at a great price and the I was already familiar with the Atlas and Rebecca did a quick job of helping me purchase one. The model I wanted was in stock at a great price and the entire experience was pleasant. I would recommend this dealership to anyone interested in a VW product. More

Very nice people They were nice people greeted me and help me get my car very fast and the same day I recommended alot of people to go there and find a car They were nice people greeted me and help me get my car very fast and the same day I recommended alot of people to go there and find a car More