Volkswagen of Lake Charles

They try hard Satisfied but would really like text updates or periodic calls. Getting parts is not too timely but that is VW’s fault. Some sort of better communicat Satisfied but would really like text updates or periodic calls. Getting parts is not too timely but that is VW’s fault. Some sort of better communication between service department and customer would really help. More

Unforgettable First Time Experience Would definitely recommend this dealership to anyone in need of a vehicle no matter the situation. When all others said NO, Julian worked hard on find Would definitely recommend this dealership to anyone in need of a vehicle no matter the situation. When all others said NO, Julian worked hard on finding the best deal for me! Julian was so polite, professional, and all around extraordinary. Julian made my experience one I’ll never forget, he is wonderful at what he does it felt honored to meet such a great spirited guy! Also, want to thank Mike for helping me with the finance aspect, he was very detailed and helped me understand everything I was signing, I enjoyed working with these two individuals! Thank you Julian & Mike for such a wonderful time! More

Thanks! Highly professional service. Great overall experience. I have one service center task that is still needing to be completed (small dent on drivers sid Highly professional service. Great overall experience. I have one service center task that is still needing to be completed (small dent on drivers side door), but so far things have been handled really well. I worked with Julian primarily, although I did not see his name in the check boxes below. More

Poor Service We have a warranty on my 2014 VW Beetle and I don't know how many times we have brought it in. The a/c has problems, never has been fixed and when we We have a warranty on my 2014 VW Beetle and I don't know how many times we have brought it in. The a/c has problems, never has been fixed and when we get it back, there's something else wrong. Also you make an appointment to see when you can bring it in. Only about 3 times were we given a rental, we live close to 50 miles away. I no longer want my car or to ever do business with the VW vehicles because they are so bad about honoring warranties. More

Awesome The salesman and manger Mr. Walker and Mr. Johnson were awesome and very friendly and I love my new Atlas. My wife and I were in and out in less than The salesman and manger Mr. Walker and Mr. Johnson were awesome and very friendly and I love my new Atlas. My wife and I were in and out in less than 3 hours. Traded two cars and gave us full value of both cars. More

Review Easy to work with on a new car purchase. Dealt with Blake over the phone and internet. Set up a test drive and bought the car. Easy to work with on a new car purchase. Dealt with Blake over the phone and internet. Set up a test drive and bought the car. More

oil change arrived at 9:30 did not get keys back in hand until 11:28. an oil change does not take 2 hours. staff was super friendly on this visit but in the past arrived at 9:30 did not get keys back in hand until 11:28. an oil change does not take 2 hours. staff was super friendly on this visit but in the past when I had a problem and asked for a manager i sat there for another 2 hours and ended up leaving because nobody would speak to me More

Very good customer service and sales team Very quick and easy purchase of a new car. The sales and finance team were friendly, knowledgeable, and very pleasant to work with. The finance paper Very quick and easy purchase of a new car. The sales and finance team were friendly, knowledgeable, and very pleasant to work with. The finance paperwork was very quick, easy and painless. More

New Atlas A friend bought an Atlas recently from Lake Charles Volkswagen and recommended the dealership. I was considering a new car and liked hers. I’m pleased A friend bought an Atlas recently from Lake Charles Volkswagen and recommended the dealership. I was considering a new car and liked hers. I’m pleased so far! More

Awesome buying experience. We bought a used tdi from VW of lake charles and revived the best service from Blake welsh. I would highly recommend buying a vehicle from VW of lake We bought a used tdi from VW of lake charles and revived the best service from Blake welsh. I would highly recommend buying a vehicle from VW of lake charles. More