Volkswagen of Lake Charles

Ronald Fontenot cobtacted me about a vehicle and helped me d I went for one car but Ronald gave me a better deal on a brand new car abe Adrian made it very easy and comfortable and was very helpful I went for one car but Ronald gave me a better deal on a brand new car abe Adrian made it very easy and comfortable and was very helpful More

Good but room for improvement. Got regular service. Was hoping to get a full run though but not sure I did. I usually get a check-list showing status of vehicle systems but didn’t g Got regular service. Was hoping to get a full run though but not sure I did. I usually get a check-list showing status of vehicle systems but didn’t get one this time. Also, neither electrical outlet (“Cigarette lighter plug”)in my car works and this was not fixed. Cannot remember if I mentioned it at intake or not, but it seems like that would be something that should have been checked. That said, service was prompt. More

Very helpful with absolutely no pressure Felt like the salesman was interested in helping me get a car; he presented himself in a very helpful manner and helped me get what I was interested i Felt like the salesman was interested in helping me get a car; he presented himself in a very helpful manner and helped me get what I was interested in. More

Maintenance Just move here from Houston and it was time for the 20,000 mile maintenance. Volkswagen of Lake Charles had a pleasant and comfortable waiting area an Just move here from Houston and it was time for the 20,000 mile maintenance. Volkswagen of Lake Charles had a pleasant and comfortable waiting area and were done with my car in the time frame specified, and the cleaned the outside. The people were friendly and professional. Happy to have them service my car anytime. More

Really good service team I showed up with a issue with my vehicle with no appointment they made time to check it out for me. Really good service quality and great service team I showed up with a issue with my vehicle with no appointment they made time to check it out for me. Really good service quality and great service team! More

BAD SERVICE did not purchase car from here, have gotten over 15 messages and phone calls about purchase. Told them wrong number, but was never changed. So becaus did not purchase car from here, have gotten over 15 messages and phone calls about purchase. Told them wrong number, but was never changed. So because of this, No I will not recommend nor purchase from Volkswagen. Remove me from your list More

Very Good My salesman came out to greet me as I was driving around the parking lot looking at the Atlas’s. Adrian was very friendly and eager to find the vehicl My salesman came out to greet me as I was driving around the parking lot looking at the Atlas’s. Adrian was very friendly and eager to find the vehicle I was looking for. Explained things very well. My only negative was that I was told by Loren in finance I couldn’t have the interest rate I deserved because I received a discount. More

No issues I had an appointment for an oil change and arrives a little bit early. They took my car back and got it done. No issue at all. I had an appointment for an oil change and arrives a little bit early. They took my car back and got it done. No issue at all. More

Fantastic Used car buying experience!!! Best car buying experience I have ever had. Blake was very helpful from start to finish. Price was very reasonable and staff was courteous. I would hi Best car buying experience I have ever had. Blake was very helpful from start to finish. Price was very reasonable and staff was courteous. I would highly recommend. More

Great experience buying our SUV with Blake Welch Blake made our experience so easy. We were dreading going to a dealership to buy a new SUV and were so surprised and happy that it ended up being hass Blake made our experience so easy. We were dreading going to a dealership to buy a new SUV and were so surprised and happy that it ended up being hassle-free. Blake went above and beyond to make us comfortable, answer all of our questions and to show us all the bells and whistles of our new vehicle. We accidentally left our laptop in the trunk of the car we traded in and Blake brought it to our house so we wouldn't have to drive back to the dealership. You don't often find people who are willing to do things like that in today's world. I highly recommend buying a vehicle from Blake at Volkswagen of Lake Charles! More